Director of Resident Experience

Experience Senior Living LLC.; Falls Church (VA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer matching

Paid holidays

Up to 20 days PTO in the first three 0

Life insurance

Voluntary life

401k with employer matching

Paid holidays

PTO

Job summary

Experience Senior Living LLC in Falls Church, VA is seeking a Director of Resident Experience to lead the development of a best-in-class resident experience program for The Reserve Falls Church community.

You will recruit and supervise the Resident Experience team, create engaging activities, manage budgets, partner with other departments, and ensure exceptional service for residents and families.

Qualifications

• Bachelor’s degree from a four-year college or university or 2 years related experience.
• Clear verbal and written communication with the ability to present information.
• Strong leadership and supervisory capabilities with regular performance conversations.
• Ability to recruit, orient, train, supervise, and evaluate staff.
• Willingness to drive company vehicle and adhere to motor vehicle policy.
• Proficiency with technology and resident experience software platforms.

Responsibilities

• Manages all aspects of the Resident Experience Program.
• Creates and organizes activities based on residents’ needs.
• Develops and modifies community events with resident input.
• Publishes monthly Resident Experience calendar by the 1st of each month.
• Coordinates activities with other departments and marketing when needed.
• Uses LifeLoop to publish monthly calendars.
• Identify concerns impacting access to care and address them.
• Encourage participation from all residents within comfort levels.
• Manage department budget and resources.
• Recruit, hire, orient, train, supervise, and evaluate team members.
• Recruit and supervise volunteers, vendors, and partners.
• Serve as Manager on Duty as assigned.
• Build relationships with residents, families, and staff to support culture.
• Occasionally drive the company bus/vehicle as required.
• Perform other duties as assigned.

Skills

Leadership skills

Communication (verbal & written)

Team supervision

Budget management

Event planning

Technology literacy

Driving

Problem solving

Education

Bachelor’s degree or 2 years related experience

Tools

LifeLoop

Job description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are thrilled to announce the anticipated grand opening of The Reserve Falls Church in the early part of 2027. We have begun the search for a Director of Health and Wellness who will bring our wellness vision to life by building a best-in-class clinical team, establish strong systems and standards, and create an exceptional resident experience from the ground up.

We are looking for a Director of Resident Experience to join our amazing team! This is not an immediate opening, however, we will begin conducting interviews with qualified applications.

Responsibilities:

• Manages all aspects of the Resident Experience Program
• Creates and organizes programs for group, individual and one-on-one activities based on the residents’ individual needs.
• Researches, evaluates, approves, develops, and modifies community events and programs, according to the resident’s interests.
• Prepares and publishes the monthly Resident Experience event calendar. The calendar will be made available to all residents and families by the first (1st) of each month.
• Coordinates scheduled activities with other departments, sometimes partnering with marketing to hold events during the month.
• Utilizes LifeLoop to produce and publish monthly calendars.
• Identify and evaluate personal, emotional, mental, and environmental concerns that prevent or limit a resident’s full use of medical and restorative care.
• Invites, engages, and encourages participation from all residents to the extent they are comfortable participating.
• Manages departmental needs and goals within the department budget.
• Assist in recruiting, hiring, orienting, training, supervising, and evaluating of team members.
• Recruits, researches, and approves schedules and supervises programs, leaders, general contractor entertainers, volunteers, religious professionals and vendors.
• Serves as the 'Manager on Duty' as assigned and follows the description of the 'Manager on Duty' while having this responsibility.
• Recruit, orient, train, and supervise Resident Experience team members and community volunteers, maintaining related records. Working with other department heads on their volunteer needs.
• May drive the company bus, van or vehicle for various reasons as required by the community.
• May perform other duties as assigned.

• Bachelor’s degree from a four-year college or university; or 2 years related experience.
• Completion of all applicable certifications and requirements from the licensing agency.
• Able to clearly communicate and present information verbally, in writing and through pictures. Can accurately communicate the chosen message, providing the necessary detail(s) under any circumstance.
• Strong leadership skills, including but not limited to, being able to effectively supervise a team, communicate expectations, have ongoing and regular performance conversations, coach and document performance strengths and challenges, and complete performance reviews as per company policy and expectations.
• Demonstrates an ability to use independent judgement and discretion to make decisions designed to achieve company expectations and goals for the community.
• Able to operate standard office equipment
• Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, Resident experience software platforms.
• Position requires driving responsibilities; must possess a valid driver’s license with an acceptable driving record.
• Must be in compliance with a company motor vehicle policy standard.
• Able to think creatively and independently to meet worthwhile objectives.
• Able to be innovative to create and generate solutions and programs.
• Able to take action in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
• Able to define realistic and specific goals and objectives. Able to define tasks and deliverables necessary to meet goals. Can assign resources and set priorities to meet goals.
• Able to research and identify various possibilities to aid in reaching decisions necessary to meet goals.
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conform to and communicate established policies and procedures.
• Build and maintain productive, work-focused relationships with team members, residents, families, referral partners, the executive team, as well as within the community.
• Able to work with people in such a manner to support the company’s culture, build high-morale teams, work in a team setting to accomplish goals and get results.
• Function as a role model for team members by being punctual, neat, clean, and professional in appearance.
• Ability to work varied schedules to include weekends, evenings, and holidays.

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.