Director of Resident Experience & Community Engagement

ETTA; Alpharetta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off & Floating Holidays

401(k) Retirement Plan

Life Insurance

Associate Wellness Program

Job summary

Inspired Living Alpharetta is seeking a Director of Resident Experience to lead the vision for creating meaningful experiences that help residents connect, engage, explore, and thrive. You’ll develop a dynamic calendar and partner with Sales & Marketing to showcase the community.

You will manage a team, oversee budgets, ensure safety and regulatory compliance, and build a culture that centers residents and relationships at every turn.

Qualifications

• Proven leadership or management experience with the ability to lead and develop a team.
• 3+ years of assisted living or senior living experience preferred.
• Exceptional organizational and communication skills.
• Creative, energetic, and comfortable taking the lead.
• Strong relationship-building skills and a genuine passion for serving older adults.
• Ability to manage multiple priorities, budgets, events, and moving parts.
• A natural ability to turn "What if we tried this?" into "That was amazing!"

Responsibilities

• Lead the community's Resident Experience program, creating meaningful daily experiences based on residents' interests, preferences, and abilities.
• Get to know residents personally and ensure their voices help shape the activities and experiences offered.
• Develop and manage a dynamic monthly calendar featuring social, intellectual, physical, spiritual, and recreational opportunities.
• Coordinate entertainment, special events, celebrations, outings, and community partnerships.
• Create engaging experiences that encourage residents to participate, connect, and build friendships.
• Plan quarterly signature events in partnership with Sales & Marketing that celebrate residents while showcasing the community.
• Coordinate transportation and outings, including medical appointments, sightseeing, shopping, entertainment, and special destinations.
• Manage the Resident Experience budget and make thoughtful decisions regarding supplies, entertainment, vendors, and events.
• Lead, coach, and support team members while creating a positive and energetic department culture.
• Collaborate with community leadership and other departments to create a whole-community experience.
• Promote activities throughout the community and continually find creative ways to increase resident engagement.
• Ensure activities and outings are conducted safely and in accordance with company and regulatory standards.

Skills

Leadership

Organizational skills

Communication skills

Relationship building

Multitasking

Creative thinking

Education

High school diploma or equivalent

Associate or Bachelor's degree in related field

Job description

Inspired Living Alpharetta is seeking a Director of Resident Experience to lead the vision for creating meaningful experiences that help residents connect, engage, explore, and thrive. You’ll develop a dynamic calendar and partner with Sales & Marketing to showcase the community.

You will manage a team, oversee budgets, ensure safety and regulatory compliance, and build a culture that centers residents and relationships at every turn.