Director of Resident Experience

ETTA; Alpharetta (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off & Floating Holidays

401(k) Retirement Plan

Life Insurance

Associate Wellness Program

Job summary

Inspired Living in Alpharetta is seeking a Director of Resident Experience to lead the vision for meaningful daily activities for residents. You will know residents personally, shape activities by their interests, and create a dynamic calendar spanning social, intellectual, physical, spiritual, and recreational options.

Role requires strong leadership, 3+ years in senior living, excellent organizational and communication skills, and a passion for serving older adults.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Associate or Bachelor's degree in Social Services, Recreation, Business, or related field strongly preferred.
• Proven leadership or management experience with ability to lead and develop a team.
• 3+ years of assisted living or senior living experience preferred.
• Exceptional organizational and communication skills.
• Creative, energetic, and comfortable taking the lead.
• Strong relationship-building skills and a genuine passion for serving older adults.
• Ability to manage multiple priorities, budgets, events, and moving parts.
• A natural ability to turn 'What if we tried this?' into 'That was amazing!'

Responsibilities

• Lead the community's Resident Experience program, creating meaningful daily experiences based on residents' interests, preferences, and abilities.
• Get to know residents personally and ensure their voices help shape the activities and experiences offered.
• Develop and manage a dynamic monthly calendar featuring social, intellectual, physical, spiritual, and recreational opportunities.
• Coordinate entertainment, special events, celebrations, outings, and community partnerships.
• Create engaging experiences that encourage residents to participate, connect, and build friendships.
• Plan quarterly signature events in partnership with Sales & Marketing that celebrate residents while showcasing the community.
• Coordinate transportation and outings, including medical appointments, sightseeing, shopping, entertainment, and special destinations.
• Manage the Resident Experience budget and make thoughtful decisions regarding supplies, entertainment, vendors, and events.
• Lead, coach, and support team members while creating a positive and energetic department culture.
• Collaborate with community leadership and other departments to create a whole-community experience.
• Promote activities throughout the community and continually find creative ways to increase resident engagement.
• Ensure activities and outings are conducted safely and in accordance with company and regulatory standards.

Skills

Leadership

Communication

Event planning

Budget management

Resident engagement

Team development

Organizational skills

Relationship-building

Multi-tasking

Creativity

Education

High school diploma or equivalent

Associate or Bachelor's degree in Social Services, Recreation, Business, or related field

Job description

At Inspired Living, we believe life should be filled with purpose, connection, and moments that bring people joy. Our Inspired Living at Alpharettasenior living community is currently seeking a Director of Resident Experience to lead the vision for creating meaningful experiences that help residents connect, engage, explore, and thrive.

What You'll Do

• Lead the community's Resident Experience program, creating meaningful daily experiences based on residents' interests, preferences, and abilities.
• Get to know residents personally and ensure their voices help shape the activities and experiences offered.
• Develop and manage a dynamic monthly calendar featuring social, intellectual, physical, spiritual, and recreational opportunities.
• Coordinate entertainment, special events, celebrations, outings, and community partnerships.
• Create engaging experiences that encourage residents to participate, connect, and build friendships.
• Plan quarterly signature events in partnership with Sales & Marketing that celebrate residents while showcasing the community.
• Coordinate transportation and outings, including medical appointments, sightseeing, shopping, entertainment, and special destinations.
• Manage the Resident Experience budget and make thoughtful decisions regarding supplies, entertainment, vendors, and events.
• Lead, coach, and support team members while creating a positive and energetic department culture.
• Collaborate with community leadership and other departments to create a whole-community experience.
• Promote activities throughout the community and continually find creative ways to increase resident engagement.
• Ensure activities and outings are conducted safely and in accordance with company and regulatory standards.

What You Bring

• High school diploma or equivalent required.
• Associate or Bachelor's degree in Social Services, Recreation, Business, or a related field strongly preferred.
• Proven leadership or management experience with the ability to lead and develop a team.
• 3+ years of assisted living or senior living experience preferred.
• Exceptional organizational and communication skills.
• Creative, energetic, and comfortable taking the lead.
• Strong relationship-building skills and a genuine passion for serving older adults.
• Ability to manage multiple priorities, budgets, events, and moving parts.
• A natural ability to turn "What if we tried this?" into "That was amazing!"

Why Inspired Living?

We don't believe Resident Experience is simply a calendar of activities. It's the heartbeat of community life.

At Inspired Living, you'll join a fun-loving, people-focused team that believes every resident deserves opportunities to connect, discover new interests, celebrate life, and make meaningful memories.

Benefits include:

• Medical, Dental & Vision
• Paid Time Off & Floating Holidays
• 401(k) Retirement Plan
• Life Insurance
• Associate Wellness Program

If you're a relationship-builder, creative thinker, event-maker, and natural leader, this is your opportunity to make every day a little more meaningful for the people who call Inspired Living home.