Director of Resident Experience

Autumn Lake Healthcare at Scotch Plains; Scotch Plains (NJ); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly wage

Paid Time Off

Professional Development

Leadership Opportunities

Positive Work Environment

Employee Recognition

Job summary

Autumn Lake Healthcare at Scotch Plains is seeking a Director of Hospitality to serve as the front-of-house face of our facility and create memorable experiences for residents, families, and visitors. In this role you’ll lead engagement, tours, social media storytelling, testimonials gathering, and collaboration with teams to personalize stays while maintaining a warm, supportive environment.

You’ll partner with our leadership team to showcase care, gather feedback, and elevate resident and

Qualifications

• Exceptional interpersonal and communication skills, with a passion for helping others.

Responsibilities

• Be the Face of Our Facility: Greet and welcome all visitors, residents, and families, setting a positive tone from the first contact.
• Relationship Building: Cultivate strong connections with residents, families, and healthcare professionals to enhance experiences and satisfaction.
• Community Engagement: Host engaging tours for potential residents and families, showcasing the warmth of our community and the benefits of our care.
• Social Media Presence: Share inspiring stories and updates on our social media platforms, gathering testimonials from residents and families.
• Creative Solutions: Innovate ways to customize resident and family experiences, ensuring every interaction is unique and anxiety-free.
• Customer Experience Excellence: Elevate every touchpoint with personalized and compassionate interactions that exceed expectations.
• Feedback Gathering: Actively solicit reviews and testimonials from residents and families to continuously improve our services.
• Weekly Collaboration: Participate in weekly team meetings to share insights, brainstorm new ideas, and enhance our service offerings.
• Problem Solving: Serve as a go-to resource for families and residents, addressing concerns promptly and empathetically.

Skills

Interpersonal skills

Communication

Hospitality experience

Job description

Autumn Lake Healthcare at Scotch Plains is seeking a Director of Hospitality to serve as the front-of-house face of our facility and create memorable experiences for residents, families, and visitors. In this role you’ll lead engagement, tours, social media storytelling, testimonials gathering, and collaboration with teams to personalize stays while maintaining a warm, supportive environment.

You’ll partner with our leadership team to showcase care, gather feedback, and elevate resident and