Director of Luxury Patient Experience

Autumn Lake Healthcare at Linwood; Linwood (NJ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Opportunity to shape a new department

Five-star guest experiences

Job summary

Autumn Lake Healthcare at Lindwood is hiring a Director of Hospitality to lead front-of-house operations and deliver five-star, personalized experiences for patients and families. The role emphasizes a white-glove service mindset and close collaboration with staff to anticipate needs and exceed expectations.

The position requires a hospitality or luxury service background, excellent interpersonal skills, and the ability to work nights, weekends, and holidays as part of a flexible schedule.

Qualifications

• Experience in hospitality or luxury customer service.
• Positive, professional demeanor with excellent interpersonal skills.
• Ability to work nights, weekends, and holidays as part of a flexible schedule.

Responsibilities

• First Impressions and Custom Welcome Experiences for patients, families, and visitors.
• Creating a “White Glove” Level of Care with customized in-room amenities and staff coordination.
• Patient and Family Communication to provide proactive support and updates.
• Google Reviews and Testimonials collection to boost five-star reputation.
• Service Recovery and Problem Resolution to maintain trust and comfort.
• Staff Leadership and Training to align team with five-star standards.
• Ambiance and Environment Oversight for warm, luxurious surroundings.

Skills

Hospitality leadership

Customer service

Staff training

Flexibility schedule

Job description

Autumn Lake Healthcare at Lindwood is hiring a Director of Hospitality to lead front-of-house operations and deliver five-star, personalized experiences for patients and families. The role emphasizes a white-glove service mindset and close collaboration with staff to anticipate needs and exceed expectations.

The position requires a hospitality or luxury service background, excellent interpersonal skills, and the ability to work nights, weekends, and holidays as part of a flexible schedule.