Director of Hospitality & Resident Experience

Autumn Healthcare

Roselle (NJ)

On-site

USD 22,000 - 33,000

Part time

5 days ago

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Benefits offered by this job

Competitive hourly wage

Paid Time Off

Professional development

Leadership opportunities

Positive work environment

Employee recognition

Job summary

Autumn Lake is seeking a Director of Hospitality in New Jersey to lead the front-of-house experience for residents, families, and visitors. You will welcome guests, build lasting relationships with healthcare professionals, and showcase our vibrant community through tours and social media.

This role emphasizes personalized resident experiences, proactive communication, and a warm, inviting atmosphere in a compassionate care setting.

Qualifications

Exceptional interpersonal and communication skills to engage residents, families, and staff.
No medical or clinical background is required to apply.
Hospitality experience is a plus but not required.

Responsibilities

Be the Face of Our Facility: greet visitors, residents, and families with a positive tone.
Relationship Building: cultivate connections with residents, families, and healthcare professionals.
Community Engagement: host tours and showcase our warm community.
Social Media Presence: share stories and gather testimonials on social channels.
Creative Solutions: customize resident and family experiences.
Customer Experience Excellence: ensure personalized, compassionate interactions.
Feedback Gathering: solicit reviews to improve services.
Weekly Collaboration: participate in team meetings to brainstorm ideas.
Problem Solving: address concerns promptly and empathetically.