Director of Guest Experience & Community Care

Cornell Care & Rehabilitation Center managed by Autumn Lake Healthcare at Union; Roselle (NJ); On-site; USD 21,000 - 39,000; Part time

Benefits offered by this job

Competitive hourly wage

Paid time off

Professional development

Leadership opportunities

Positive work environment

Employee recognition

Job summary

The Cornell Care & Rehabilitation Center managed by Autumn Lake Healthcare at Union seeks a Director of Hospitality to lead guest experiences and build meaningful relationships with residents, families, and healthcare professionals. You will guide tours, welcome visitors, and showcase care quality while maintaining a warm, home-like atmosphere.

Engage with residents and families via testimonials, social media, and events, while collaborating with staff to continuously improve service and

Qualifications

• Exceptional interpersonal and communication skills with a passion for helping others.
• No medical or clinical background required to apply.
• Hospitality experience is a plus but not required.
• Ability to build strong relationships with residents, families and healthcare professionals.
• Creative problem-solving to enhance experiences.

Responsibilities

• Be the Face of Our Facility: Greet visitors, residents and families with a positive tone.
• Relationship Building: Cultivate connections to enhance experiences and satisfaction.
• Community Engagement: Host tours and showcase our warm community.
• Social Media Presence: Share stories and gather testimonials.
• Creative Solutions: Personalize resident and family experiences.
• Customer Experience Excellence: Ensure compassionate, personalized interactions.
• Feedback Gathering: Collect reviews to improve services.
• Weekly Collaboration: Participate in team meetings to share ideas.
• Problem Solving: Address concerns promptly and empathetically.

Skills

Interpersonal skills

Communication

Customer service

Relationship building

Creativity

Community engagement

Hospitality experience

Empathy

Job description

The Cornell Care & Rehabilitation Center managed by Autumn Lake Healthcare at Union seeks a Director of Hospitality to lead guest experiences and build meaningful relationships with residents, families, and healthcare professionals. You will guide tours, welcome visitors, and showcase care quality while maintaining a warm, home-like atmosphere.

Engage with residents and families via testimonials, social media, and events, while collaborating with staff to continuously improve service and