Director of Residence

Birdwood Mansion; Charlottesville (VA); Vor Ort; USD 120.000 - 190.000; Vollzeit

Zusammenfassung

Birdwood Mansion seeks a Director of Residence to lead hotel, dining, catering, and banquet operations in alignment with Boar’s Head Resort standards. You will drive revenue growth, guest satisfaction, and operational excellence through proactive leadership and collaboration with resort leadership and shared services.

Responsibilities include overseeing daily operations, staff development, scheduling, and ensuring consistent service standards and financial performance across all residence areas.

Qualifikationen

• 10+ years in hotel operations, fine dining, and banquet management.

Aufgaben

• Provide executive-level operational leadership across hotel, dining, catering, and banquet operations.

Kenntnisse

Hotel operations

Staff leadership

Guest service excellence

Budgeting

Wine knowledge

Communication skills

Strategy development

Ausbildung

Bachelor's degree in Business Administration

Hospitality Management degree

MBA

Tools

Sommelier certification

Jobbeschreibung

The Director of Residence provides executive-level operational leadership for Birdwood Mansion, overseeing all hotel, dining, catering, and banquet operations in alignment with Boar’s Head Resort standards. Reporting to the Managing Director, this role drives revenue growth, operational excellence, and exceptional guest experiences through proactive leadership, team development, and collaboration with resort leadership and shared services.

Responsibilities include overseeing daily operations, household management, guest services, pre-arrival planning, and coordination of golf, wellness, and other resort amenities. The Director of Residence also manages staffing, scheduling, coaching, and performance expectations while ensuring consistent service standards, financial performance, and guest satisfaction across all areas of the residence.

Requirements

Required Qualifications

• Minimum of 10 years of experience in hotel operations, fine dining food and beverage, and banquet management.
• Minimum of 5–8 years of management or supervisory experience.
• Bachelor’s degree in business administration, Hospitality Management, Hotel Management, or a related field.
• Strong knowledge of wines, spirits, cocktails, and beverage service.
• Excellent communication, interpersonal, and leadership skills.
• Demonstrated ability to train, coach, mentor, and develop team members.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Commitment to exceptional guest service and consistently high service standards.
• Professional demeanor, personal grooming, and presentation.
• Ability to work collaboratively in a team-oriented environment.
• Flexibility to work varied schedules, weekends, holidays, and extended hours as business needs require.
• Ability to stand and remain active for extended periods.

Preferred Qualifications

• Experience in luxury hospitality, fine dining, or culinary destination properties.
• Extensive wine knowledge; Sommelier certification preferred.
• Master’s degree in business administration (MBA) or a related field.