Birdwood Mansion Guest Experience Host

Boar's Head Resort; Charlottesville (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Boar's Head Resort is seeking a Birdwood Mansion Guest Experience Host to welcome guests and create exceptional experiences reflecting the resort’s standards. You'll share stories about Birdwood Mansion, anticipate needs, and coordinate dining, rooms, and special arrangements with multiple departments.

Ideal candidates bring hospitality experience and a genuine passion for personalized service, with strong communication and organizational skills, plus flexibility to work weekends and holidays in

Qualifications

• Previous experience in hospitality, guest services, concierge services, or a customer-facing role preferred.
• Excellent communication, interpersonal, and organizational skills.
• A genuine passion for personalized service and creating memorable guest experiences.
• Ability to multitask, anticipate needs, and work collaboratively across departments.
• Interest in history, storytelling, gardens, and local attractions.
• Flexibility to work weekends, holidays, and assigned shifts.

Responsibilities

• Welcome, greet, and escort guests with warmth and professionalism.
• Share stories about Birdwood Mansion, its history, gardens, native plants, and local attractions.
• Anticipate guest needs, personalize service, and maintain accurate guest preference records.
• Coordinate dining reservations, in-room dining, housekeeping requests, and special guest arrangements.
• Collaborate with Dining, Housekeeping, Sales & Events, Culinary, and other departments to ensure seamless service.
• Prepare the mansion for daily operations, guest visits, and intimate gatherings.
• Manage guest correspondence, shift notes, reservation systems, and cash transactions in accordance with resort procedures.
• Stay informed about resort activities, events, and service standards.

Skills

Communication

Interpersonal

Organizational

Customer service

Multitasking

Collaboration

History

Gardens/attractions

Job description

Description

As a Birdwood Mansion Guest Experience Host, you will serve as an ambassador for this historic property, welcoming guests, anticipating their needs, and creating exceptional experiences that reflect the standards of Boar’s Head Resort.

Key Responsibilities

• Welcome, greet, and escort guests with warmth and professionalism.
• Share stories about Birdwood Mansion, its history, gardens, native plants, and local attractions.
• Anticipate guest needs, personalize service, and maintain accurate guest preference records.
• Coordinate dining reservations, in-room dining, housekeeping requests, and special guest arrangements.
• Collaborate with Dining, Housekeeping, Sales & Events, Culinary, and other departments to ensure seamless service.
• Prepare the mansion for daily operations, guest visits, and intimate gatherings.
• Manage guest correspondence, shift notes, reservation systems, and cash transactions in accordance with resort procedures.
• Stay informed about resort activities, events, and service standards.

Requirements

• Previous experience in hospitality, guest services, concierge services, or a customer-facing role preferred.
• Excellent communication, interpersonal, and organizational skills.
• A genuine passion for personalized service and creating memorable guest experiences.
• Ability to multitask, anticipate needs, and work collaboratively across departments.
• Interest in history, storytelling, gardens, and local attractions.
• Flexibility to work weekends, holidays, and assigned shifts.