Director of Regulatory Change & Compliance Strategy

CrossCountry Mortgage, LLC

Northern (KY)

Hybrid

USD 120,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Director, Regulatory Change Initiatives to lead complex compliance-related change projects. You will translate Legal impact assessments into detailed business, system, and process requirements and drive these changes across technology, risk, and operations.

This role partners with Legal, Operations, Technology, Risk, and other stakeholders to ensure compliant implementations.

Qualifications

Bachelor's degree in a relevant field or equivalent combination of education and experience.
Experience in compliance management, regulatory change, or business analysis related to compliance and technology change, with an excellent understanding of regulatory requirements and compliance best practices.
Experience in mortgage operations, preferably front‑end mortgage operations, and a practical understanding of how regulatory requirements affect real‑world workflows.
Experience with Encompass Loan Origination Software or similar loan origination systems, preferred.
Experience developing, coordinating, or evaluating validation and testing activities related to compliance, process, or technology changes.
Skilled in translating regulatory guidance, investor requirements, or internal policy expectations into system behavior, business requirements, process updates, and documentation changes.
Excellent problem‑solving skills, including navigating ambiguous situations and identifying the appropriate questions, stakeholders, risks, and next steps when information is incomplete.
Skilled at working independently, managing ambiguity, and developing practical, defensible recommendations without requiring step‑by‑step direction.
Excellent analytical skills and attention to detail, including identifying gaps in requirements, testing, controls, policies and procedures, or supporting documentation.
Excellent communication and collaboration skills, including explaining complex compliance issues in practical business terms across multiple audiences.
Advanced organizational, prioritization, and time management skills, effectively managing multiple tickets or workstreams simultaneously.
Skilled at documenting work thoroughly so that the rationale, implementation steps, and evidence supporting a change are clear to auditors, examiners, and internal reviewers.

Responsibilities

Own medium-to-large regulatory and compliance change tickets from start to finish.
Translate Legal and business needs into clear requirements across functions.
Determine required system, process, control, and policy updates.
Draft detailed requirements for system-related changes and technology enhancements.
Work with Technology teams and external vendors to implement changes.
Design and document practical non-technology solutions when a process change is needed.
Lead the compliance workstream for cross‑functional projects with timelines and risks.
Conduct research and analysis of regulatory requirements and current-state workflows.
Plan, coordinate, and support validation and testing activities for changes.
Review testing results and drive follow-up actions to address gaps.
Prepare project summaries and dashboards for leadership and governance.
Maintain documentation to support audits and internal reviews.
Identify recurring issues and recommend process or documentation improvements.