Director of Quality, Safety & Patient Experience

Piedmont; Monroe (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Piedmont Clinic in Monroe, GA seeks a Quality and Safety leader to serve as central liaison for hospital initiatives and the Safety Coach Program. You will coordinate communications with PHC Quality and Safety, participate in accreditation activities, and guide performance improvement using Lean methods to enhance patient experience.

The role requires a Bachelor's degree and 5 years in quality/operations with at least 3 years in leadership, plus experience in patient relations or patient

Qualifications

• Bachelor's Degree in nursing, business administration, healthcare administration, health information, or related field.
• 5 years of progressive work experience in clinical quality control, performance/operations improvement, project management and analysis.
• 3 years of leadership experience required.

Responsibilities

• Serve as central contact and facility liaison for Quality and Safety initiatives and the Safety Coach Program.
• Facilitate communications between hospital and PHC Quality and Safety; participate in meetings, huddles, surveys, and ISO compliance.
• Lead and drive safety and quality performance improvement initiatives using Lean methodologies and PHC model.

Skills

Leadership

Patient experience

Project management

Analytics

Education

Bachelor's Degree

Job description

Piedmont Clinic in Monroe, GA seeks a Quality and Safety leader to serve as central liaison for hospital initiatives and the Safety Coach Program. You will coordinate communications with PHC Quality and Safety, participate in accreditation activities, and guide performance improvement using Lean methods to enhance patient experience.

The role requires a Bachelor's degree and 5 years in quality/operations with at least 3 years in leadership, plus experience in patient relations or patient