Director of Quality & Operational Excellence

Liberty Resources, Inc.; City of Syracuse (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

Liberty Resources, Inc. in Syracuse, NY seeks a Director of Quality Improvement to lead organization-wide quality, performance, and operational excellence.

The role acts as internal consultant to executives and operational leaders, driving data-informed decisions and continuous improvement across programs and services. The successful candidate will develop annual improvement plans, manage quality frameworks, monitor dashboards and outcomes, and partner with IT and clinical leadership to sustain

Qualifications

• Seven or more years of progressive leadership in healthcare quality improvement, organizational performance, or operational excellence.
• Experience leading multidisciplinary and complex organizational improvement initiatives in behavioral health, human services, or integrated care settings preferred.
• Professional certifications such as CPHQ, Lean Six Sigma, PMP, CPPS or equivalent are preferred.

Responsibilities

• Develop and implement a written annual organization-wide quality improvement plan with measurable goals and reporting.
• Direct and maintain the quality framework, translate performance data into actionable recommendations, and establish reporting schedules.
• Evaluate organizational performance through data analysis and quality assessments to strengthen accountability and continuous improvement.
• Lead multidisciplinary improvement initiatives to enhance efficiency, quality outcomes, and client experience.
• Drive lean-based improvement projects and monitor performance indicators, dashboards, and outcome measures.
• Collaborate with IT, HIT, and program leadership to support strategic decision-making and change management.

Skills

Cross-functional leadership

Change management

Data-driven decision making

Stakeholder influence

Education

Bachelor’s degree

Master’s degree

Job description

Liberty Resources, Inc. in Syracuse, NY seeks a Director of Quality Improvement to lead organization-wide quality, performance, and operational excellence.

The role acts as internal consultant to executives and operational leaders, driving data-informed decisions and continuous improvement across programs and services. The successful candidate will develop annual improvement plans, manage quality frameworks, monitor dashboards and outcomes, and partner with IT and clinical leadership to sustain