Director of Quality Assurance & Process Excellence

Murphy-Hoffman Company (MHC Kenworth); Leawood (KS); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Insurance (Medical/Dental/Life)

Paid Time Off

401k + Profit Sharing

Flexible Spending Account

Internal promotions

On-the-job training

Job summary

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Director of Quality Assurance will lead the QA program, set objectives with executive management, and drive continuous improvement across operations.

This role oversees quality improvements, analyzes inputs for trends, and leads HIKE/LEAN/Six Sigma projects. It also develops audits, supervises staff, and reports results to teams and leadership. Travel 30–40% is required.

Qualifications

• Four-year college degree preferred.
• Seven years Quality Management experience plus a Six Sigma Black Belt or Green Belt preferred.
• Thorough understanding of the dealership operations preferred.
• Demonstrated ability to champion change and process improvement.
• Demonstrated ability to train, develop and supervise employees.
• Positive attitude and team player. Excellent personnel management, oral and written communication skills.
• Must be able to travel 30% to 40%

Responsibilities

• Formulates major QA objectives and directives with Executive Management.
• Analyzes quality system inputs to identify trends and improvement opportunities.
• Leads continuous improvement projects such as HIKE, LEAN and Six Sigma.
• Develops audit plans and objectives to reflect current processes.
• Supervises QA department personnel and provides guidance.
• Analyzes operational procedures and implements changes with input from teams.
• Presents trend results to operational teams and executives.
• Assesses risks and quality concerns for the organization.

Skills

Quality management

Six Sigma Black Belt

Six Sigma Green Belt

Leadership

Training & development

Travel willingness

Education

Bachelor's degree

Job description

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Director of Quality Assurance will lead the QA program, set objectives with executive management, and drive continuous improvement across operations.

This role oversees quality improvements, analyzes inputs for trends, and leads HIKE/LEAN/Six Sigma projects. It also develops audits, supervises staff, and reports results to teams and leadership. Travel 30–40% is required.