Remote Director of Quality & Credentialing

Ladders; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health benefits: premiums covered

Unlimited PTO

Wellness and leave benefits

Job summary

Ladders is seeking a Director of Quality to lead quality operations and ensure NCQA readiness within a credentialing-focused healthcare environment. The role partners with Product and Engineering to scale process improvements through data-driven insights and rigorous audits.

The ideal candidate brings deep credentialing expertise, extensive healthcare operations experience, and a proven track record of leading teams toward compliant, high-performance outcomes in a remote setting.

Qualifications

• 10+ years in healthcare operations, quality, or compliance, including 5+ years leading teams.
• Deep credentialing expertise, including primary source verification and recredentialing cycles.
• Strongly data-driven with experience in measurement, audit, and feedback systems.
• Hands-on knowledge of NCQA credentialing standards and audit processes.
• Technical fluency to collaborate with Product and Engineering teams.

Responsibilities

• Own and define quality standards for data and work across the organization.
• Lead a central quality team conducting internal audits of credentialing processes.
• Drive quality improvements using data to identify error origins and risks.
• Manage daily audit throughput and turnaround time, ensuring operational efficiency.
• Oversee NCQA compliance, including readiness and remediation of findings.

Skills

Credentialing expertise

Data-driven

Measurement & audit

NCQA standards

Technical collaboration

Job description

Ladders is seeking a Director of Quality to lead quality operations and ensure NCQA readiness within a credentialing-focused healthcare environment. The role partners with Product and Engineering to scale process improvements through data-driven insights and rigorous audits.

The ideal candidate brings deep credentialing expertise, extensive healthcare operations experience, and a proven track record of leading teams toward compliant, high-performance outcomes in a remote setting.