Director of Quality

HCLTech; Frisco (TX); Hybrid; USD 180,000 - 260,000; Full time

Job summary

HCLTech is seeking a Quality Director to lead global QA programs from Frisco, TX, with hybrid on-site work. The role emphasizes establishing test centers, setting up governance, and driving AI/ML-enabled QE capabilities across large accounts.

The ideal candidate has proven experience managing multi-vendor and onshore-offshore delivery, and strong executive communication skills for senior client interactions.

Qualifications

• Extensive experience leading large QA programs and directing testing efforts across multiple accounts.
• Experience setting up and operating testing centers and QA CoEs for large accounts.
• Ability to engage with senior client stakeholders and drive account recovery and success.
• Strong knowledge of AI/ML developments as applied to QE and testing tooling.

Responsibilities

• Mobilize new engagements with defined test strategy, staffing, tooling, and governance from day one.
• Stabilize deliveries in geographically distributed accounts with delivery issue resolution.
• Set up and run testing centers/QA CoEs including operating model, staffing, tooling, and governance.
• Lead large-scale QA programs end-to-end across functional, automation, performance, and test data streams.
• Manage global testing delivery across multiple time zones and multi-vendor/onshore-offshore models.
• Introduce and scale AI/ML QE tooling into engagement setup and recovery plans.
• Engage with senior client stakeholders during kick-offs and recovery situations.

Skills

AI/ML in QE

Test lifecycle

QA CoEs

Global delivery

Executive communication

Stakeholder mgmt

Client-facing

Job description

HCLTech is looking for a highly talented and self- motivated Quality Director to join in advancing the technological world through innovation and creativity.

Job Title: Quality Director

Job ID: 149229

Position Type: Full Time

Location: Hybrid 4-days on site - Frisco, TX

We are looking for Director level QE professional with deep experience leading large QA programs, setting up test centers and managing global testing delivery.

Key Responsibilities

• Ensure every new engagement (post-RFP win) mobilizes to a green start — test strategy, staffing, tooling, and governance defined from day one
• Step into existing accounts in the geography facing delivery issues and drive stabilization and turnaround
• Set up and run testing centers/QA CoEs for large accounts — operating model, staffing pyramid, tooling, and governance
• Lead large-scale QA programs end-to-end across functional, automation, performance, and test data workstreams
• Manage global testing delivery — distributed teams, multiple time zones, and multi-vendor/onshore-offshore models
• Introduce and scale the latest QE tooling, including AI/ML-based testing and agentic AI accelerators, into engagement setup and recovery plans
• Engage directly with senior client stakeholders during kick-off and account recovery situations

Primary Skills

• Current awareness of AI/ML and agentic AI developments in QE.
• Strong end-to-end test lifecycle expertise — strategy, functional, automation, performance, test data, DevOps integration
• Proven experience setting up and running testing centers/QA CoEs for large accounts
• Track record leading large QA programs and managing global testing delivery
• Significant customer-facing/onsite experience across the career (not mandatory going forward, but a strong track record)
• Working knowledge of the latest AI/ML and agentic AI developments as applied to QE
• Strong stakeholder management and executive-ready communication

Secondary Skills

• Experience with delivery governance, SLAs/KPIs, and account health metrics
• Multi-industry, multi-geography delivery exposure
• Experience partnering with sales/practice teams on post-win mobilization