IT Director, Quality Engineering & Process Engineering (Hybrid)

Signet Jewelers; Cleveland (OH); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive healthcare, dental & vision insurance

401(k) matching after one year of employment

Generous time off + company holidays

Merchandise discount

Learning & Development programs

Job summary

Signet Jewelers is seeking an IT Director of Quality Engineering & Process Engineering to lead transformative initiatives across enterprise-level quality and performance engineering. This role aims to establish scalable platforms and a culture of excellence.

The ideal candidate will bring over 10 years of experience in QA and performance engineering and must possess strong expertise in AI-driven testing practices. The position offers competitive healthcare and generous time off, alongside opportunities for professional growth.

Qualifications

• 10+ years of experience in QA and Performance Engineering, with at least 5 years in leadership roles.
• Proven expertise in test automation frameworks, performance testing tools, and AI-driven QA solutions.
• Strong understanding of eCommerce platforms, IT applications, and cloud environments.

Responsibilities

• Define and execute a strategic QA and PE roadmap aligned with business objectives.
• Drive AI-enabled testing practices for predictive defect detection.
• Build and mentor a high-performing QA/PE team.

Skills

Test automation frameworks

Performance testing tools

AI-driven QA solutions

Stakeholder management

Leadership

Education

Bachelor's or Master’s degree in Computer Science, Engineering, or related field

Tools

Selenium

JMeter

LoadRunner

Perfecto

Job description

IT Director, Quality Engineering & Process Engineering

Location: Dallas, TX or Akron, OH (Hybrid)

POSITION SUMMARY

We’re seeking a visionary leader to drive enterprise-wide quality and performance engineering transformation via Generative AI and Automation. This role ensures scalable, reliable platforms and fosters a culture of engineering excellence. The QE & PE Director will drive improvements in quality, performance, productivity, and speed across all software and systems, ensuring best-in-class customer experiences and operational excellence. This position will lead a team of engineers, architects, & analysts, set strategic direction, and foster a culture of innovation and continuous improvement.

In this role, you will:

• Define and execute a strategic QE/PE roadmap aligned with business goals.
• Build and lead a high‑performing team focused on test automation and performance engineering practices.
• Drive AI‑enabled agentic testing and shift‑left practices within CI/CD pipelines and workflows.
• Establish KPIs for quality, velocity, performance, and defect reduction.
• Monitor, analyze, and report on quality and performance metrics while recommending improvements.
• Collaborate cross‑functionally to align technology strategy and delivery with the application development teams.

RESPONSIBILITIES

• Define and execute a strategic QA and PE roadmap aligned with business objectives for eCommerce, store, and corporate IT systems.
• Drive AI‑enabled testing practices for predictive defect detection, intelligent test case generation, agentic testing, and root cause analysis.
• Establish frameworks to reduce production defect leakage and improve release quality.
• Scale test automation coverage across functional, integration, regression, and performance layers.
• Implement shift‑left testing and continuous quality practices within CI/CD pipelines.
• Develop a comprehensive performance engineering approach, including load, stress, scalability, and resilience testing.
• Integrate performance monitoring and predictive analytics for proactive issue resolution.
• Define and track KPIs for quality, automation coverage, performance benchmarks, and production defect rates.
• Build and mentor a high‑performing QA/PE team, fostering innovation and continuous improvement.
• Collaborate with engineering, product, and business stakeholders to ensure alignment and transparency.

POSITION QUALIFICATIONS

Required Qualifications

• 10+ years of experience in QA and Performance Engineering, with at least 5 years in leadership roles.
• Proven expertise in test automation frameworks, performance testing tools, and AI‑driven QA solutions.
• Proven experience implementing Gen AI and automation in testing environments.
• Strong understanding of eCommerce platforms, IT applications, and cloud environments.
• Experience with CI/CD pipelines, microservices architecture, and observability tools.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications

• Familiarity with tools like Selenium, JMeter, LoadRunner, Perfecto, and AI‑based testing platforms.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• Strong analytical, problem‑solving, and decision‑making skills.

BENEFITS & PERKS

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs