Director of QIS Client Experience | Hybrid

HarbourVest Partners; Boston (MA); Hybrid; USD 135,000 - 155,000; Full time

Benefits offered by this job

Discretionary bonus

Total rewards package

Health insurance

Paid time off

Wellness program

Job summary

HarbourVest Partners in Boston seeks a Client Service Director for Quantitative Investment Sciences (QIS) to lead the client service team, deliver end-to-end support, and partner with QIS, IR, Technology, and Operations to resolve complex requests. The role focuses on scalable processes and superior client experiences.

You will triage inquiries, define service KPIs, and roll out new QIS practices while guiding a high-performing team that communicates clearly with clients and internal partners.

Qualifications

• Bachelor’s degree required; master’s degree or equivalent experience preferred.
• CFA or CAIA designation a plus.
• 7–10 years of client-facing experience in institutional client service/relationship management.

Responsibilities

• Build and manage the dedicated QIS Client Service team.
• Serve as the primary contact for existing clients and ensure a positive client experience.
• Manage incoming routine QIS-related requests and coordinate with the QIS team.
• Log all QIS-related requests to support benchmarking and reporting.
• Define and communicate service KPIs to internal stakeholders.
• Roll out new QIS processes and manage change.
• Empower the broader Client Service team to address QIS needs.
• Collaborate with QIS to develop client-facing communications and FAQs.
• Partner with QIS, Investor Relations, Technology, and Operations to resolve issues and improve experience.
• Enhance cross-functional partnerships and integrate QIS service with firm-wide processes.

Skills

QIS knowledge

Client service

Presentation skills

Written communication

Relationship management

Change management

Collaboration

Process improvement

Internal alignment

Team leadership

Education

Bachelor’s degree; Master’s preferred

CFA or CAIA designation a plus

Tools

Microsoft Excel

PowerPoint

Salesforce

Job description

HarbourVest Partners in Boston seeks a Client Service Director for Quantitative Investment Sciences (QIS) to lead the client service team, deliver end-to-end support, and partner with QIS, IR, Technology, and Operations to resolve complex requests. The role focuses on scalable processes and superior client experiences.

You will triage inquiries, define service KPIs, and roll out new QIS practices while guiding a high-performing team that communicates clearly with clients and internal partners.