Director of Quantitative Product & Client Experience

Harbourvest Partners (U.K.) Limited; Boston (MA); Hybrid; USD 155,000 - 175,000; Full time

Job summary

HarbourVest in Boston seeks a Director, Quantitative Product Specialist to support internal and external users of our QIS tools for private market investors. This role combines customer success, technical support, and user research to improve the product and user journey.

You will collaborate with Investor Relations, Client Service, Product Management, and Marketing to drive adoption, create educational materials, host demos, and translate complex analytics into client-friendly messaging.

Qualifications

• Analytical mindset with attention to detail and ability to translate analytics into actionable insights.
• Experience communicating complex concepts clearly to non-technical audiences.
• Strong interpersonal skills and ability to build client relationships.

Responsibilities

• Drive and strengthen client engagement with QIS tools and solutions.
• Create educational materials, talking points, and presentations for diverse audiences.
• Partner with investment teams to drive adoption of QIS tools and integrate data-driven insights.
• Collaborate with marketing to develop product materials and thought leadership content.
• Define KPIs and report on QIS platform engagement.

Skills

Analytical thinking

Communication

Team collaboration

Strategic thinking

Process improvement

Presentation skills

Financial modeling

Education

Bachelor’s or Master’s degree

Tools

Excel

Python

R

Job description

HarbourVest in Boston seeks a Director, Quantitative Product Specialist to support internal and external users of our QIS tools for private market investors. This role combines customer success, technical support, and user research to improve the product and user journey.

You will collaborate with Investor Relations, Client Service, Product Management, and Marketing to drive adoption, create educational materials, host demos, and translate complex analytics into client-friendly messaging.