Front Desk Receptionist

Four Seasons; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Employee meals

Uniforms provided

Training & development

Job summary

Four Seasons Nashville is seeking a Front Desk Agent to be the first and last impression for guests, delivering genuine hospitality and personalized experiences throughout the guest journey. You will join the Front Office team and report to the Front Office Manager.

Responsibilities include check-in/out, guest requests, coordinating dining and local experiences, and maintaining knowledge of Nashville attractions. This role requires flexibility to work various shifts.

Qualifications

• Front Desk, Front Office, Concierge or guest-facing hospitality experience preferred.
• Luxury hotel experience is a plus.
• Strong communication and interpersonal skills.
• Ability to stay calm and solution-oriented in a fast-paced environment.
• Attention to detail and organizational skills.

Responsibilities

• Welcome and register guests, explain accommodations and payment methods.
• Facilitate check-in/check-out with accuracy and professionalism.
• Respond to guest requests with personalized recommendations.
• Build guest relationships by understanding preferences.
• Coordinate dining, transportation, and local experiences for guests.
• Handle guest communications via phone, email, chat, and in person.
• Resolve guest concerns while maintaining Four Seasons service standards.
• Process packages, messages, and guest-related correspondence.
• Collaborate with internal departments for seamless experiences.
• Maintain knowledge of Nashville attractions and experiences.
• Utilize Opera PMS and other hotel systems.
• Support additional projects as assigned.

Skills

Front desk experience

Guest service

Communication skills

Calm under pressure

Opera PMS familiarity

Tools

Hotel PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.

About The Role

As a Front Desk Agent, you will be the first and last impression of Four Seasons Nashville. You will welcome guests with genuine hospitality, create meaningful connections, anticipate needs, and deliver personalized experiences throughout every stage of the guest journey. This role is part of the Front Office team and reports to the Front Office Manager.

What You Will Do

• Welcome and register guests, explain accommodations, and establish payment methods.
• Facilitate seamless check-in and check-out experiences with accuracy and professionalism.
• Respond thoughtfully and efficiently to guest requests, providing personalized recommendations and solutions.
• Build meaningful guest relationships by understanding preferences and creating memorable experiences.
• Coordinate guest services including dining reservations, transportation arrangements, local experiences, and special requests.
• Handle guest communications via phone, email, chat platforms, and in person.
• Resolve guest concerns promptly while maintaining Four Seasons service standards.
• Process packages, messages, mail, and other guest-related correspondence accurately.
• Collaborate with internal departments to ensure a seamless and elevated guest experience.
• Maintain current knowledge of Nashville attractions, restaurants, entertainment venues, and local experiences.
• Utilize Opera PMS, guest recognition platforms, and other hotel systems to support daily operations.
• Support additional projects and responsibilities as assigned.

What You Bring

• Previous Front Desk, Front Office, Concierge, or guest-facing hospitality experience preferred.
• Luxury hotel experience is considered an asset.
• Strong communication and interpersonal skills with a genuine passion for guest service.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Strong computer proficiency and experience with hotel property management systems is preferred.
• Knowledge of the Nashville market, attractions, and local experiences is a plus.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays.

What We Offer

• Competitive wages and comprehensive benefits package, including Medical, Dental, Vision, Life Insurance, Disability Coverage, and 401(k).
• Paid vacation, holidays, and sick time.
• Outstanding training, learning, and career development opportunities.
• Complimentary employee meals during shifts.
• Complimentary uniforms and uniform care.
• Employee Assistance Program.
• Exclusive Four Seasons Employee Travel Program with discounted stays worldwide.
• A diverse, inclusive, and engaging work environment where you are encouraged to bring your authentic self to work.
• Employee celebrations, recognition programs, and engagement events throughout the year.

Schedule & Hours

This position requires flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays based on business needs.

Visa Requirements

Authorization to work in the United States is required for this position. Four Seasons does not sponsor work authorization for this role.

Four Seasons is an Equal Opportunity, Aff ... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal