Director of Property Management

Warrior Salute; Town of Webster (NY); On-site; USD 100,000 - 115,000; Full time

Job summary

CDS Life Transitions, Inc. is seeking a Director of Property Management in Webster, NY to lead the day-to-day operations of the affordable housing portfolio.

The role directs property operations, occupancy, financial performance, and regulatory compliance, reporting to the Vice President of CDS Housing. The Director will supervise the Compliance Manager and Regional Property Manager, ensure adherence to LIHTC, HUD/HOME, Fair Housing, ADA, and related standards, and collaborate across departments

Qualifications

• Bachelor’s degree preferred in business, property management, real estate, housing, public administration or related field.
• Minimum five years of affordable housing or multifamily property management experience.
• Strong knowledge of LIHTC, HUD/HOME and other affordable housing programs.

Responsibilities

• Provide leadership and oversight for day-to-day operations of CDS Property Services Group and the affordable housing portfolio.
• Supervise the Compliance Manager and Regional Property Manager, establishing clear expectations and accountability.
• Ensure consistent property management practices, policies, procedures, and internal controls across the portfolio.
• Oversee compliance with LIHTC, HUD/HOME, Housing Trust Fund, Fair Housing, ADA and related requirements.
• Monitor portfolio performance: occupancy, leasing, rent collections, delinquencies, and KPIs; implement corrective actions.
• Develop strategies to maximize occupancy while ensuring regulatory compliance in leasing and certifications.
• Collaborate with Finance and CDS Housing leadership on annual operating budgets and variance analysis.
• Maintain resident relations and timely resolution of concerns; uphold customer service standards.
• Coordinate with Facilities for property maintenance, turnover, inspections and deficiency remediation.
• Contribute to planning of lease-ups, transitions, rehabilitation projects, and portfolio initiatives.

Skills

Leadership

Property management

LIHTC

HUD/HOME

Fair Housing

Organizational skills

Microsoft Office

Multitasking

Communication

Education

Bachelor’s Degree in a related field

Tools

RealPage Software

Job description

ADMIN ADMIN Senior Management Webster, NY, US

Salary Range: $100,000.00 To $115,000.00 Annually

Summary:

The Director of Property Management provides leadership and oversight for the day-to-day operations of CDS Property Services Group and the affordable housing portfolio. This position is responsible for property operations, occupancy, financial performance, regulatory compliance, resident relations, and the consistent application of property management standards. The Director directly supervises the Compliance Manager and Regional Property Manager and collaborates with CDS Housing leadership and other departments to support safe, quality, compliant, and financially sustainable affordable housing. The position reports to the Vice President of CDS Housing.

• Provide leadership, direction, and oversight for the day-to-day operations and overall performance of CDS Property Services Group and the affordable housing portfolio.
• Directly supervise, support, and evaluate the Compliance Manager and Regional Property Manager, establishing clear expectations and accountability for property operations, compliance, occupancy, financial performance, resident services, and staff performance.
• Ensure consistent property management practices, policies, procedures, internal controls, and operating standards are implemented across the housing portfolio.
• Oversee compliance with applicable affordable housing programs and federal, state, and local requirements, including LIHTC, HUD/HOME, Housing Trust Fund, Fair Housing, ADA, and other applicable regulatory requirements.
• Provide oversight of regulatory audits, inspections, reporting requirements, corrective action plans, and identified compliance or property deficiencies, working closely with the Compliance Manager and Regional Property Manager.
• Monitor and evaluate portfolio performance, including occupancy, vacancies, leasing, unit turnover, rent collections, delinquency, accounts receivable, resident concerns, and other key performance indicators; implement corrective action when performance does not meet established expectations.
• Develop and implement strategies to maximize occupancy while ensuring tenant selection, leasing, waitlist management, certifications, and related activities comply with applicable regulatory and Fair Housing requirements.
• Partner with Finance and CDS Housing leadership in the development and oversight of annual operating budgets; monitor financial performance, budget variances, vacancy loss, revenue, and operating expenses and develop strategies to address areas of concern.
• Promote positive resident relations and ensure resident concerns and escalated property management issues are addressed timely, consistently, and in accordance with the Agency's Customer Service Standards.
• Collaborate with Facilities to ensure properties are maintained in a safe and acceptable condition and that maintenance needs, unit turnover, inspections, and identified property deficiencies are addressed timely.
• Participate in the planning and implementation of new property lease‑ups, property transitions, rehabilitation projects, and other portfolio initiatives.
• Establish, monitor, and report key property management performance measures to the Chief Operating Officer, including operational performance, financial results, compliance, significant risks, and corrective actions.
• Collaborate with Finance, Facilities, Compliance, Housing Development, and other departments to support organizational goals, improve operational efficiency, control expenses, strengthen property performance, and enhance resident services.
• Develop and maintain effective working relationships with residents, regulatory agencies, community partners, vendors, and other stakeholders; maintain knowledge of applicable affordable housing and property management requirements through required training and professional development.
• Follow all company rules, regulations, policies, and procedures and represent CDS Life Transitions, Inc. and its affiliates professionally and in accordance with Agency standards.
• Ability to perform all other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Strong leadership and supervisory skills with the ability to establish expectations and hold staff accountable.
• Strong knowledge of affordable housing property management practices.
• Knowledge of LIHTC, HUD, HOME, and other affordable housing programs.
• Knowledge of Fair Housing and applicable federal, state, and local housing regulations.
• Strong Organizational Skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and manage multiple priorities
• Ability to work independently and as part of a team
• Strong interpersonal and customer service skills.
• Ability to communicate effectively, both orally and in writing.

Education and Experience:

• Bachelor’s Degree in Business Administration, Property Management, Real Estate, Housing, Public Administration, or a related field preferred.
• Minimum five years of affordable housing or multifamily property management experience.
• Strong knowledge of affordable housing programs, including Low Income Housing Tax Credit (LIHTC).
• Certified Occupancy Specialist, Tax Credit Certification, HCCP, or comparable affordable housing designation preferred.
• Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.
• Experience in set-up and maintenance of RealPage Software.

All experience and education requirements, except when required by federal, state, or local laws or requirements, may be waived at the discretion of management with the approval of the Executive Vice President, in collaboration with Human Resources.