Director of Programs Operations, Systems & Quality

Successacademycharterschool; New York (NY); Hybrid; USD 175,000 - 200,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Cellphone stipend

Job summary

Success Academy Charter Schools seeks a Director of Operations, Systems & Standards to lead program operations, systems, quality standards, data, and process improvement across high school campuses. This role owns KPIs and executive reporting, using data to drive performance and maintain scalable, high-quality editorial outputs for college applications.

The Leader collaborates with AI initiatives, partners with cross-functional teams, and ensures rigorous standards for essays, narratives, and

Qualifications

• Bachelor’s degree required.
• Advanced degree preferred.
• Exceptional writing and editing ability.
• Experience translating strategy into scalable processes and workflows.
• Experience leading and developing an analyst or comparable operational staff.

Responsibilities

• Own CAP’s data systems and ensure accuracy, integrity, and visibility across reporting.
• Lead and develop the CAP Analyst to ensure strong data quality and analytical support.
• Define and track KPIs across CAP workstreams.
• Own executive reporting, translating data into actionable insights for senior leadership.
• Monitor trends to identify gaps, inform strategy, and guide resource allocation.
• Distinguish individual execution issues from broader programmatic or systemic patterns.

Education

Bachelor’s degree

Advanced degree preferred

Job description

Success Academy Charter Schools seeks a Director of Operations, Systems & Standards to lead program operations, systems, quality standards, data, and process improvement across high school campuses. This role owns KPIs and executive reporting, using data to drive performance and maintain scalable, high-quality editorial outputs for college applications.

The Leader collaborates with AI initiatives, partners with cross-functional teams, and ensures rigorous standards for essays, narratives, and