Director of Program Operations- Addiction Treatment

Regard Healthcare; Cummington (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Regard Healthcare is seeking a Director of Program Operations to oversee daily operations and support the delivery of substance use disorder treatment services on-site in Cummington, MA. This role requires a strong leader who can develop high-performing teams and drive patient-centered care across outpatient, IOP, and residential programs.

The Director will collaborate with Clinical and Medical Directors, ensure regulatory compliance across ASAM, Joint Commission, and HIPAA standards, and manage

Qualifications

• Proven ability to lead multi-disciplinary teams in behavioral health.
• Strong understanding of healthcare regulations and accreditation standards.
• Experience coordinating outpatient, residential, and addiction treatment services.

Responsibilities

• Oversee daily program operations across residential, outpatient, and intensive outpatient treatment services.
• Provide leadership and accountability to program staff while fostering collaboration.
• Partner with clinical and executive leadership to ensure high-quality patient care.
• Ensure compliance with ASAM Criteria, Joint Commission, HIPAA, and 42 CFR Part 2.
• Oversee staffing, scheduling, budgets, and resource allocation.

Skills

Leadership

Operations management

Regulatory compliance

Healthcare operations

Job description

Director of Program Operations – Addiction Treatment

Job Type: Full-Time | Exempt

Work Location: On-Site – Cummington, MA, 01026

About the Opportunity

We are seeking an experienced and motivated Director of Program Operations to oversee daily operations and support the delivery of high-quality substance use disorder (SUD) treatment services. This is an excellent opportunity for a strong leader who is passionate about addiction treatment, developing high-performing teams, and making a meaningful impact on patient care.

The Director of Program Operations will oversee program operations across outpatient, intensive outpatient (IOP), and residential treatment services, ensuring regulatory compliance, operational efficiency, and positive patient outcomes. The ideal candidate brings a combination of behavioral health experience, operational leadership, and a strong understanding of substance use disorder treatment programs.

Key Responsibilities

• Oversee daily program operations across residential, outpatient, and intensive outpatient treatment services.
• Provide leadership, guidance, and accountability to program staff while promoting a positive and collaborative work environment.
• Partner with the Clinical Director, Medical Director, and executive leadership to ensure effective program operations and high-quality patient care.
• Ensure programs maintain compliance with ASAM Criteria, Joint Commission standards, HIPAA, 42 CFR Part 2, and applicable state and federal regulations.
• Oversee staffing, scheduling, program budgets, and resource allocation.
• Monitor program performance, patient outcomes, and quality improvement initiatives.
• Support the development and implementation of operational policies, procedures, and treatment program standards.
• Conduct program audits, identify areas for improvement, and implement corrective action plans.
• Ensure accurate documentation, incident reporting, and adherence to organizational policies.
• Lead staff meetings, support employee development, and promote accountability across departments.
• Maintain relationships with community partners, referral sources, and regulatory agencies.
• Promote a culture of continuous improvement and patient-centered care throughout all program operations.