Director of Program Management: Cross-Channel Delivery

Razorfish; Chicago (IL); On-site; USD 135,000 - 194,000; Full time

Benefits offered by this job

Paid Family Care

Flexible working arrangements

Tuition Assistance

Health/Wellness reimbursements

Matching Gifts

Work Your World

Job summary

Razorfish is seeking a Director of Program Management in the United States to lead cross-functional teams and deliver complex, multi-channel marketing programs for a premier technology brand. You will oversee planning, budgeting, risk management, and client relationships, driving high-quality outcomes.

You’ll partner with strategy, creative, and production to optimize delivery and ensure programs meet business goals.

Qualifications

• 10+ years project/program management experience including managing multi-channel marketing projects for a digital or advertising agency.
• Enterprise B2B marketing experience is a plus.
• Experience using waterfall, and hybrid methodologies; Agile experience is a plus.
• Knowledge of Strategy, Creative and Long-form Content production workflows.
• Experience with PMP tools – Smartsheet or Workfront preferred.
• Experience communicating directly with clients.
• Experience managing multiple full project lifecycles from Client brief to Production and reporting.
• Experience managing multiple projects simultaneously.
• Demonstrated ability to craft and define a project plan based on assumptions.

Responsibilities

• Structures and manages integrated, multi-track projects and/or programs of multiple projects.
• Manage multi-channel B2B campaigns from client brief through strategy, content, production hand-off and post-campaign reporting.
• Provide purpose, direction and motivation to team; clarify objectives and success criteria.
• Create project management deliverables such as plans, reports, trackers and risk logs.
• Manage scope and develop/integrate project plans.
• Track risks and issues across programs.
• Set quality and performance standards.
• Maintain project dashboards and information systems.
• Assess roadblocks and risks and resolve them.
• Oversee hand-offs to production and cross-capability QA.
• Manage client relationships and day-to-day contacts.
• Apply lessons learned and adapt processes to client needs.
• Foster a positive, collaborative team environment.
• Stay aware of industry trends to shape client solutions.

Skills

Project management

Client leadership

Cross-channel marketing

Waterfall & hybrid

Agile experience

PMP tools

Client communication

Lifecycle management

Multi-project management

Strategic planning

Tools

Smartsheet

Workfront

Job description

Razorfish is seeking a Director of Program Management in the United States to lead cross-functional teams and deliver complex, multi-channel marketing programs for a premier technology brand. You will oversee planning, budgeting, risk management, and client relationships, driving high-quality outcomes.

You’ll partner with strategy, creative, and production to optimize delivery and ensure programs meet business goals.