Director of Program Management – Build & Scale National Programs

Network Mountain LLC; Raleigh (NC); Hybrid; USD 144,000 - 176,000; Full time

Job summary

Network Mountain LLC seeks a Director of Program Management to build and lead the program management function for a rapidly growing national security and life safety services company. You will establish standards, governance, processes, and accountability to make complex customer programs predictable and repeatable.

You will grow and mentor the existing program management team, partner with sales for major pursuits, and oversee multi-site, national accounts across security, technical services,

Qualifications

• 8 to 15+ years of experience in program management, project management, or a related discipline with electronic security (access control, CCTV).
• Proven experience leading large scale national or global customer programs.
• Demonstrated experience building, implementing, or significantly maturing a program management function.
• Experience developing methodologies, governance structures, standards, reporting, and accountability systems.
• Experience managing and developing existing program managers, including addressing performance gaps and raising expectations.
• Strong executive presence and the ability to work directly with senior customer stakeholders.
• Experience selling or co selling the value of a service or solution to customer executives.
• Experience managing multi site, multi workstream programs in a field services, construction, low voltage, electronic security, life safety, telecom, data center, or comparable infrastructure environment.
• Strong understanding of program financials, risk management, change management, customer relationships, and operational execution.
• Excellent communication and organizational skills.
• Ability to operate strategically while remaining close enough to execution to understand where programs are succeeding or breaking down.
• PMP, PgMP, or equivalent certification is preferred but not required.

Responsibilities

• Establish and own program management standards for the company's largest and most complex customer programs
• Develop a scalable governance model covering escalation procedures, risk management, change management, reporting, documentation, and customer communication
• Create consistent program management processes that can be applied across multi site and national accounts
• Evaluate the existing program management team, identify gaps, and establish clear expectations for performance and execution
• Coach and develop program managers to a higher level of accountability, organization, and customer management
• Serve as a senior point of contact for customer leadership and act as a trusted advisor on program strategy and execution
• Translate customer objectives and business requirements into clear execution plans across multiple workstreams
• Participate in strategic customer meetings and executive business reviews
• Partner with Sales and Business Development on major pursuits, renewals, and expansions
• Present the company's program management capabilities and value proposition to prospective and existing customers
• Develop performance metrics and reporting that demonstrate the value of strong program management
• Track and improve key outcomes including customer escalations, time to value, project execution, renewals, and account expansion
• Develop internal case studies and best practices that can be replicated across the organization
• Work closely with operations, sales, field teams, technical teams, and executive leadership to improve overall program execution

Skills

Program management

Leadership

Executive presence

Communication

Stakeholder management

Risk management

Job description

Network Mountain LLC seeks a Director of Program Management to build and lead the program management function for a rapidly growing national security and life safety services company. You will establish standards, governance, processes, and accountability to make complex customer programs predictable and repeatable.

You will grow and mentor the existing program management team, partner with sales for major pursuits, and oversee multi-site, national accounts across security, technical services,