Director of Program Compliance

Bowery Residents' Committee; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health plans

Dental plans

3 weeks paid vacation

12 paid holidays

403(b) retirement plan

Tuition assistance

Job summary

Bowery Residents' Committee, Inc. (BRC) in New York City seeks a Director of Program Compliance to provide agency‑wide leadership for program compliance and quality assurance across housing, shelter, and treatment programs. You will drive regulatory readiness, strengthen service quality, and reduce organizational risk while fostering continuous improvement.

Report to the General Counsel. The role includes overseeing audits, developing corrective actions, tracking KPIs, and supervising a team,

Qualifications

• BA in Social Work, Public Administration, Public Health, Healthcare Administration, Human Services, or related field.
• Minimum of seven (7) years of progressively responsible experience in program compliance, quality assurance, auditing, regulatory affairs, or performance improvement within healthcare, behavioral health, housing, or human services.
• Minimum of three (3) years of supervisory or management experience leading professional staff.
• Demonstrated experience interpreting government contracts and regulatory requirements.
• Experience leading regulatory inspections, audits, and corrective action planning.
• Knowledge of applicable regulations governing human services programs, including Medicaid, OMH, OASAS, DHS, HUD, or other relevant funding and regulatory agencies.
• Excellent written and oral communication skills.
• Effective interpersonal skills, including ability to work effectively with multiple stakeholders.
• Demonstrated judgment and discretion with regard to confidential information.
• Excellent organizational and time management skills, with attention to detail, accuracy and pacing.
• Superior computer literacy skills (e.g., Microsoft Suite, Outlook) and the ability to learn new computer applications with ease.

Responsibilities

• Lead the program compliance team in preparing for and responding to program inspections and audits to assess compliance with City, State and Federal regulations regarding service provision, including Medicaid funded programs.
• Develop and monitor corrective action plans resulting from audits, inspections, and internal reviews, ensuring timely resolution and sustainable improvements.
• Monitor changes in applicable federal, state, and local regulations and advise executive leadership regarding operational impacts and implementation strategies.
• Identify compliance trends across programs and provide executive leadership with recommendations to strengthen operational effectiveness and reduce organizational risk.
• Analyze and interpret contract and regulatory requirements and develop tools to assess and improve organizational compliance with requirements.
• Perform qualitative and quantitative site‑based reviews to determine level of compliance with regulatory requirements, including reviews relating to service utilization and clinical service provision.
• Review training through a compliance lense to improve adherence with contract and regulatory requirements and developments.
• Advise program management regarding areas of performance risk and recommend action to reduce organizational risk.
• Lead or oversee investigations of significant program incidents, identify root causes, recommend corrective actions, and monitor implementation to reduce future agency risk.
• Develop and maintain compliance dashboards, reports, and KPIs to monitor organizational performance and identify emerging trends.
• Supervise, coach, and develop members of the Program Compliance team, establishing performance expectations and supporting professional growth.
• Collaborate with Program Operations, Clinical Services, Legal, Finance, Human Resources, Information Technology, and other departments to strengthen compliance initiatives across the agency.
• Embrace and embody the mission, core values and goals of BRC, including supporting agency efforts to improve diversity, equity, and inclusion.
• Perform other related duties as assigned.

Skills

Communication skills

Oral communication

Interpersonal skills

Organizational skills

Time management

Critical thinking

Independent work

Analytical skills

Computer literacy

Education

BA in Social Work, Public Administration, Public Health, Healthcare Administration, Human Services, or related field

Master’s degree in Social Work, Public Administration, Public Health, Healthcare Administration or related field (preferred)

Tools

AWARDS system

Job description

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city –

About Us

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city –

Role Overview

The Director of Program Compliance provides strategic leadership for BRC’s agency-wide program compliance and quality assurance functions. This hands‑on leadership role is responsible for ensuring BRC’s housing, shelter and treatment programs operate in compliance with City, State, and Federal regulations, and programmatic policies. The Director partners closely with program leadership to strengthen regulatory compliance, improving service quality, reduce organizational risk and foster a culture of continuous quality improvement across the agency. The position oversees compliance monitoring, audit readiness, regulatory inspections, corrective action planning, and compliance education while leading a team responsible for assessing compliance across BRC's diverse portfolio of programs. This position reports to the General Counsel.

Key Responsibilities

• Lead the program compliance team in preparing for and responding to program inspections and audits to assess compliance with City, State and Federal regulations regarding service provision, including Medicaid funded programs.


• Develop and monitor corrective action plans resulting from audits, inspections, and internal reviews, ensuring timely resolution and sustainable improvements.


• Monitor changes in applicable federal, state, and local regulations and advise executive leadership regarding operational impacts and implementation strategies.


• Identify compliance trends across programs and provide executive leadership with recommendations to strengthen operational effectiveness and reduce organizational risk.


• Analyze and interpret contract and regulatory requirements and develop tools to assess and improve organizational compliance with requirements.


• Perform qualitative and quantitative site‑based reviews to determine level of compliance with regulatory requirements, including reviews relating to service utilization and clinical service provision.


• Review training through a compliance lense to improve adherence with contract and regulatory requirements and developments.


• Advise program management regarding areas of performance risk and recommend action to reduce organizational risk.


• Lead or oversee investigations of significant program incidents, identify root causes, recommend corrective actions, and monitor implementation to reduce future agency risk. [RG1.1][EC1.2][RG1.3]


• Develop and maintain compliance dashboards, reports, and key performance indicators (KPIs) to monitor organizational performance and identify emerging trends.


• Supervise, coach, and develop members of the Program Compliance team, establishing performance expectations and supporting professional growth.


• Collaborate with Program Operations, Clinical Services, Legal, Finance, Human Resources, Information Technology, and other departments to strengthen compliance initiatives across the agency.


• Embrace and embody the mission, core values and goals of BRC, including supporting agency efforts to improve diversity, equity, and inclusion.


• Perform other related duties as assigned.

Required Qualifications

• BA in Social Work, Public Administration, Public Health, Healthcare Administration, Human Services, or related field.


• Minimum of seven (7) years of progressively responsible experience in program compliance, quality assurance, auditing, regulatory affairs, or performance improvement within healthcare, behavioral health, housing, or human services.


• Minimum of three (3) years of supervisory or management experience leading professional staff.


• Demonstrated experience interpreting government contracts and regulatory requirements.


• Experience leading regulatory inspections, audits, and corrective action planning.


• Knowledge of applicable regulations governing human services programs, including Medicaid, OMH, OASAS, DHS, HUD, or other relevant funding and regulatory agencies.


• Excellent written and oral communication skills.


• Effective interpersonal skills, including ability to work effectively with multiple stakeholders.


• Demonstrated judgment and discretion with regard to confidential information.


• Excellent organizational and time management skills, with attention to detail, accuracy and pacing.


• Superior computer literacy skills (e.g., Microsoft Suite, Outlook) and the ability to learn new computer applications with ease.


• Ability to proactively work independently and apply critical thinking.

Preferred Qualifications

• Experience using AWARDS or similar database/case management system.


• Master’s degree in Social Work, Public Administration, Public Health, Healthcare Administration or related field preferred.


• Experience working within homelessness services, supportive housing, behavioral health, or nonprofit human services.


• Professional compliance certification (e.g., CCEP) is a plus.

Schedule

• Monday to Friday, 9:00AM- 5:30PM


• Hybrid work schedule (3 days in office)


• Regular travel between BRC program locations throughout New York City is required.

Benefits

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents


• Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time


• 403(b) retirement plan with BRC matching contributions


• Tuition assistance and a variety of career development and training opportunities


• Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses


• Free resources for legal, financial, and personal support