Direct Service Shelter Staff - Manhattan

Bowery Residents' Committee; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

403(b) pension plan

Tuition assistance

FSAs

Job summary

Bowery Residents' Committee in New York, NY, is seeking a dedicated Housing Services Associate to support a residential program for individuals experiencing homelessness. You will monitor rounds, ensure safety, and engage residents with empathy while addressing diverse needs.

Responsibilities include screening at the front door, documenting incidents, managing supplies, and aiding inspections. The role requires teamwork, flexibility, and willingness to work overtime to support the community.

Qualifications

• High School diploma or GED required.
• CPR Certification or ability to obtain certification required.
• NYC Fire Safety Guard Certification or ability to obtain certification required.
• NYC Fire Safety Coordinator Certification preferred; willing to acquire certification.
• Security guard license preferred; willing to acquire license.
• Food Handler Certificate preferred; willing to acquire certification.
• TB clearance when required.
• Experience working with individuals experiencing homelessness; strong written and oral communication; basic computer literacy; bilingual abilities a plus.

Responsibilities

• Monitor a residential program to maintain a safe environment.
• Perform rounds and engage individuals experiencing homelessness with empathy.
• Screen residents and visitors at front door; document in logbooks and progress notes.
• Manage inventory, fire safety drills/logs, and provide first aid/CPR/NARCAN when needed.
• Assist with inspections/audits; escort clients and help serve meals; keep facility orderly.
• Overtime is mandatory as needed.

Skills

CPR certification

NYC Fire Safety Guard Certification

NYC Fire Safety Coordinator Cert.

Security guard license

Food Handler Certificate

TB clearance

Bilingual abilities

Experience with homelessness

Professional communication

Education

High School diploma or GED

Job description

Duties/Responsibilities

You will assist in monitoring this residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment. Be part of a team with a commitment to engaging individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness. You will manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience. You will also be responsible for screening residents and visitors at front door, create written documentation, including logbook entries, incident reports and progress notes. Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed. Assist with inspections and audits. Escort clients and serve meals as needed. Help maintain an orderly and clean facility. Related duties as assigned. This position is subject to mandatory overtime.

Duties/Responsibilities

You will assist in monitoring this residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment. Be part of a team with a commitment to engaging individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness. You will manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience. You will also be responsible for screening residents and visitors at front door, create written documentation, including logbook entries, incident reports and progress notes. Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed. Assist with inspections and audits. Escort clients and serve meals as needed. Help maintain an orderly and clean facility. Related duties as assigned. This position is subject to mandatory overtime.

Hours

Full-time 37.5 hours per week

• Various evening & overnight schedules available

Qualifications

• High School diploma or GED required


• CPR Certification or the ability to obtain certification required.


• NYC Fire Safety Guard Certification or the ability to obtain certification required.


• NYC Fire Safety Coordinator Certification preferred; employees must be willing to attempt to acquire certification.


• Security guard license preferred; employees must be willing to attempt to acquire license.


• Food Handler Certificate preferred; employees must be willing to attempt to acquire certification.


• TB clearance when required.


• Experience working with individuals experiencing homelessness preferred; effectively communicate with others both in writing and orally; ability to maintain professional boundaries; basic computer literacy required. Bilingual abilities a plus.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. BRC is committed to a safe and healthy workplace: we provide PPE to all employees and enforce temperature monitoring and physical distancing best practices across our programs.

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Benefits

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.


• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.


• Tuition assistance and many training opportunities for career development.


• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

#ZR

224 East 47th Street, New York, NY 10017