Clinical Engagement Coordinator - Jack Ryan Residence

Bowery Residents' Committee; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

3 weeks paid vacation

12 paid holidays

Tuition assistance

403(b) retirement plan

Job summary

Bowery Residents' Committee is seeking a Clinical Engagement Coordinator to join our multidisciplinary team in New York City. The role focuses on providing daily support and evidence-based interventions to individuals experiencing homelessness, mental illness, and substance use challenges within a facility setting.

You will engage clients, coordinate with clinical and security staff, and use Motivational Interviewing and trauma-informed practices to promote safety and recovery, while

Qualifications

• Direct experience with homelessness, mental illness and substance abuse populations.
• Bachelor’s degree is preferred.
• Knowledge of Motivational Interviewing and conflict resolution is preferred.
• Proficiency with computers required; CPR certification is a plus.

Responsibilities

• Provide daily support and interventions to individuals with a range of behaviors and symptoms.
• Work in a multi-disciplinary team with medical, clinical, and direct support professionals.
• Engage clients using client-centered approaches and trauma-informed care.
• Provide supervision support to frontline operations and case management staff.
• De-escalate crises verbally before involving authorities and maintain safety.
• Deliver ongoing training on de-escalation and crisis intervention.
• Make referrals to services and support client engagement and safety.
• Create and maintain QA procedures.

Skills

Motivational Interviewing

Conflict resolution

Client engagement

Team communication

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Computer literacy

CPR certification (preferred)

Job description

Duties/Responsibilities

To provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms, the Clinical Engagement Coordinator will participate in a multi-disciplinary team comprised of medical, clinical, and direct support professionals.

• Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms.
• Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.
• Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources
• Provide individual follow-up as needed.
• Assist in providing supervisory oversite of frontline operations and case management staff.
• Directly assist in ensuring the safety of persons served during critical moments by using verbal de‑escalation as a first and primary course of action prior to involving outside legal authorities.
• Provide ongoing training for clinical, operations and security staff in de‑escalation techniques and other client engagement and crisis intervention modalities. Attend train the trainer courses when needed.
• Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility.
• Work with clinical teams to assist with making referrals to services for clients.
• Utilize trauma‑informed and recovery‑based training, principles, and approaches to create an inspiring care environment. Manage conflict or challenging behaviors using effective conflict resolution skills with self‑awareness while emphasizing client autonomy and safety.
• Conduct in‑service workshops on related topics to staff, such as, conflict resolution, assessments and client engagement and safety.
• Create and maintain QA procedures.
• Related duties as assigned.

Duties/Responsibilities

To provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms, the Clinical Engagement Coordinator will participate in a multi-disciplinary team comprised of medical, clinical, and direct support professionals.

• Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms.
• Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.
• Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources
• Provide individual follow-up as needed.
• Assist in providing supervisory oversite of frontline operations and case management staff.
• Directly assist in ensuring the safety of persons served during critical moments by using verbal de‑escalation as a first and primary course of action prior to involving outside legal authorities.
• Provide ongoing training for clinical, operations and security staff in de‑escalation techniques and other client engagement and crisis intervention modalities. Attend train the trainer courses when needed.
• Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility.
• Work with clinical teams to assist with making referrals to services for clients.
• Utilize trauma‑informed and recovery‑based training, principles, and approaches to create an inspiring care environment. Manage conflict or challenging behaviors using effective conflict resolution skills with self‑awareness while emphasizing client autonomy and safety.
• Conduct in‑service workshops on related topics to staff, such as, conflict resolution, assessments and client engagement and safety.
• Create and maintain QA procedures.
• Related duties as assigned.

Hours

Full-time; 37.5 hours per week

Qualifications

• High School Diploma or equivalent and a minimum of three years direct experience working with individuals experiencing homelessness, mental illness and substance abuse issues required.
• A Bachelor’s degree preferred.
• Knowledge of Motivational Interviewing, conflict resolution and/or other related best practices preferred.
• Must have the ability to work in a high stress/ high volume environment, while maintaining open communications with the team.
• Bilingual abilities a plus.
• Proficiency computer literacy required.
• CPR training certification or ability to complete CPR certification training.

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self‑sufficiency, and restoring hope and dignity.

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally.

Today, we have over 1000 full‑time, part‑time, and per‑diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Benefits

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre‑tax dollars for healthcare, transit and childcare.