Director of Program Compliance

Bowery Residents Committee (BRC); New York (NY); In loco; USD 125.000 - 145.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and dental coverage

Paid vacation and holidays

403(b) retirement plan

Tuition assistance

FSAs for healthcare/transit/childcare

Descrizione del lavoro

The Bowery Residents Committee (BRC) seeks a Director of Program Compliance to provide strategic leadership for agency-wide compliance and quality assurance across housing, shelter and treatment programs in New York City. You will oversee inspections, corrective action planning, and the development of dashboards and KPIs to monitor performance and reduce risk.

In this role, you will collaborate with program operations, clinical services, legal, finance, and HR to embed a culture of continuous

Competenze

• BA in Social Work, Public Administration, Public Health, Healthcare Administration, Human Services, or related field.
• 7+ years of progressively responsible experience in program compliance, quality assurance, auditing, regulatory affairs, or performance improvement within healthcare, behavioral health, housing, or human services.
• 3+ years supervisory or management experience leading professional staff.
• Experience interpreting government contracts and regulatory requirements.
• Experience leading regulatory inspections, audits, and corrective action planning.
• Knowledge of Medicaid, OMH, OASAS, DHS, HUD, or other funding/regulatory agencies.
• Excellent written and oral communication skills.
• Effective interpersonal skills; ability to work with multiple stakeholders.
• Strong organizational and time management skills; detail-oriented.
• Proficient in Microsoft Suite and able to learn new applications.

Mansioni

• Lead the program compliance team for inspections and audits across City, State, and Federal regs.
• Develop corrective action plans from audits, inspections, and reviews; ensure timely resolution.
• Monitor regulatory changes and advise leadership on impacts and implementation.
• Identify compliance trends and provide recommendations to reduce risk.
• Analyze contracts and regulatory requirements; develop tools to assess compliance.
• Conduct site-based reviews to assess service utilization and clinical provision.
• Review training from a compliance perspective to meet contract requirements.
• Advise management on performance risk and actions to reduce risk.
• Oversee investigations of significant incidents; implement corrective actions.
• Develop dashboards, reports, and KPIs to track performance and trends.
• Coach and develop Program Compliance staff; support professional growth.
• Collaborate across departments to strengthen agency-wide compliance.

Conoscenze

Leadership

Regulatory compliance

Auditing

Regulatory affairs

Communication skills

Interpersonal skills

Time management

Problem solving

Independent work

Microsoft Office

Formazione

Bachelor's degree in Social Work, Public Administration, Public Health, Healthcare Administration, Human Services, or related field

Master’s degree in Social Work, Public Administration, Public Health, Healthcare Administration or related field

Strumenti

Microsoft Office Suite

Outlook

Descrizione del lavoro

At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city.

Role Overview:

The Director of Program Compliance provides strategic leadership for BRC’s agency-wide program compliance and quality assurance functions . T his hands‑on leadership role is responsible for ensuring BRC’s housing, shelter and treatment programs operate in compliance with City, State, and Federal regulations , and programmatic policies. The Director partners closely with program leadership to strengthen regulatory compliance, improving service quality, reduce organizational risk and foster a culture of continuous quality improvement across the agency . The position oversees compliance monitoring, audit readiness, regulatory inspections, corrective action planning, and compliance education while leading a team responsible for assessing compliance across BRC's diverse portfolio of programs. This position reports to the General Counsel.

Key Responsibilities:

• Lead the program compliance team in preparing for and responding to program inspections and audits to assess compliance with City, State and Federal regulations regarding service provision, including Medicaid funded programs.
• Develop and monitor corrective action plans resulting from audits, inspections, and internal reviews, ensuring timely resolution and sustainable improvements.
• Monitor changes in applicable federal, state, and local regulations and advise executive leadership regarding operational impacts and implementation strategies.
• Identify compliance trends across programs and provide executive leadership with recommendations to strengthen operational effectiveness and reduce organizational risk.
• Analyze and interpret contract and regulatory requirements and develop tools to assess and improve organizational compliance with requirements.
• Perform qualitative and quantitative site-based reviews to determine level of compliance with regulatory requirements, including reviews relating to service utilization and clinical service provision.
• Review training through a compliance lense to improve adherence with contract and regulatory requirements and developments.
• Advise program management regarding areas of performance risk and recommend action to reduce organizational risk.
• Lead or oversee investigations of significant program incidents, identify root causes, recommend corrective actions, and monitor implementation to reduce future agency risk. [RG1.1][EC1.2][RG1.3]
• Develop and maintain compliance dashboards, reports, and key performance indicators (KPIs) to monitor organizational performance and identify emerging trends.
• Supervise, coach, and develop members of the Program Compliance team, establishing performance expectations and supporting professional growth.
• Collaborate with Program Operations, Clinical Services, Legal, Finance, Human Resources, Information Technology, and other departments to strengthen compliance initiatives across the agency.
• Embrace and embody the mission, core values and goals of BRC, including supporting agency efforts to improve diversity, equity, and inclusion.
• Perform other related duties as assigned.

Required Qualifications:

• BAinSocial Work, Public Administration, Public Health, Healthcare Administration, Human Services, or relatedfield.
• Minimum of seven (7) years of progressively responsible experience in program compliance, quality assurance, auditing, regulatory affairs, or performance improvement within healthcare, behavioral health, housing, or human services.
• Minimum of three (3) years of supervisory or management experience leading professional staff.
• Demonstrated experience interpreting government contracts and regulatory requirements.
• Experience leading regulatory inspections, audits, and corrective action planning.
• Knowledge of applicable regulations governing human services programs, including Medicaid, OMH, OASAS, DHS, HUD, or other relevant funding and regulatory agencies.
• Excellentwritten and oral communication skills.
• Effective interpersonal skills, includingabilityto work effectively with multiple stakeholders.
• Demonstrated judgment and discretion with regard to confidential information.
• Excellent organizational and time management skills, with attention to detail,accuracyand pacing.
• Superior computer literacy skills (e.g., Microsoft Suite, Outlook) and the ability to learn new computer applications with ease.
• Abilityto proactivelywork independently and apply critical thinking.

Preferred Qualifications:

• Experience usingAWARDSor similardatabase/case management system.
• Master’sdegreein SocialWork,Public Administration, Public Health, HealthcareAdministrationor related fieldpreferred.
• Experience working within homelessness services, supportive housing, behavioral health, or nonprofit human services.
• Professional compliance certification (e.g., CCEP) is a plus.

Schedule:

• Monday to Friday, 9:00AM- 5:30PM
• Regular travel between BRC program locations throughout New York City is required .
• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
• Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
• 403(b) retirement plan with BRC matching contributions
• Tuition assistance and a variety of career development and training opportunities
• Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
• Free resources for legal, financial, and personal support

Pay Rate

$125,000-$145,000

Schedule

Monday-Friday 9am-5:30pm

Experience Level

Director

Shift

Day

EEO is the Law