Director of Product Patient Journey (CONTRACT)

Sleep Doctor; Seattle (WA); Remote; USD 138,000 - 158,000; Full time

Job summary

Sleep Doctor in Seattle seeks a Director of Product, Patient Journey for a 16‑week contract to own the end‑to‑end patient journey strategy. You will collaborate with Engineering, Data, Marketing, Clinical Operations, Care teams, and Customer Support to keep the roadmap moving and ensure health outcomes are advanced across SleepDoctor.com brands.

You will document decisions, manage handoffs, and align stakeholders, focusing on patient experience and value delivery during the engagement.

Qualifications

• 8+ years of product management experience with ownership of strategy and roadmap
• Healthcare, telehealth, or subscription consumer health experience is a strong plus
• Ability to ramp quickly into an existing roadmap and cross‑functional relationships
• Experience owning a complex, multi‑system patient journey across departments

Responsibilities

• Own the Patient Journey Strategy across the end‑to‑end lifecycle
• Own and prioritize the existing roadmap across the journey
• Coordinate with product managers, Engineering, Data, Marketing, Clinical Operations, Care teams, and Support
• Partner with Engineering and Data to scope and deliver improvements
• Represent the patient journey and communicate progress to executives
• Document decisions and ensure a smooth handoff on contract completion
• Measure outcomes with metrics for conversion, activation, adherence, renewal and retention
• Leverage AI to accelerate discovery, documentation and delivery

Skills

Product management

Healthcare domain knowledge

Cross-functional collaboration

Strategic thinking

Analytical skills

SQL proficiency

Tools

CRM systems

E-commerce platforms

Lifecycle marketing platforms

Customer.io

Klaviyo

Zoho

Zendesk

Job description

Director of Product Patient Journey (CONTRACT)

Remote

About Us

At SleepDoctor.com, we're helping millions get a full night's rest. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands‑on care that fits real life. Across our brands—SleepDoctor.com, SleepFoundation.org, and SleepApnea.org—we combine clinical expertise with consumer‑first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. If you're passionate about making better sleep possible—and want to help reshape the future of sleep care—we'd love to meet you.

About the Role

Every person who comes to SleepDoctor.com is on a journey. From the first moment they suspect something is wrong with their sleep, through diagnosis, treatment, therapy, and the years of ongoing care that follow. That journey spans marketing, telehealth consultations, diagnostics, e‑commerce, fulfillment, insurance and billing, and long‑term therapy adherence, and it touches nearly every system and team at Sleep Doctor.

We're looking for an experienced product leader to step in on a 16‑week contract basis and own the end‑to‑end product strategy and roadmap for the SleepDoctor.com patient experience while our Director of Product, Patient Journey is on maternity leave.

You’ll maintain continuity on an existing roadmap, keep cross‑functional work moving with Engineering, Data, Marketing, and Clinical teams, and make sound day‑to‑day prioritization calls. We’re looking for someone who can come in with fresh eyes and new experience to enhance the vision and continue forward momentum.

This role sits within the Product organization and reports to the VP of Product for the duration of the contract. You will partner closely with Engineering, Data, Marketing, Clinical Operations, Care teams, and Customer Support, and you will be a key voice in how SleepDoctor.com thinks about patient experience and health outcomes at a company level during this period.

Success in this role means the patient journey roadmap keeps moving with minimal disruption, cross‑functional partners stay aligned, and the returning Director has a clear, well‑documented handoff of decisions and progress made during the engagement.

What You’ll Do

Own the Patient Journey Strategy

• Advance the vision: enhance, carry forward and adapt the existing quarterly vision and strategy for the end‑to‑end patient journey, from first touchpoint through consultation, diagnosis, purchase, fulfillment, therapy, renewal, and re‑engagement.
• Own the roadmap: Manage and prioritize the existing roadmap across the journey, balancing patient experience, clinical outcomes, operational efficiency, and business impact.
• Get up to speed fast: Quickly build a working picture of the current‑state journey across brands and systems—Shopify, Zoho CRM, Canvas Medical, NikoHealth, Customer.io, billing, and supporting integrations—so you can make informed calls from week one.

Drive Cross‑Functional Alignment

• Coordinate across the product org: Align with the product managers and associates who own individual stages of the journey (including the Care Journey Product Manager) so their roadmaps stay coherent with the broader patient journey strategy.
• Partner with Engineering and Data: Partner with Engineering and Data to scope, sequence, and deliver improvements to the systems and pipelines that power the patient journey.
• Partner with Marketing: Work with Marketing to keep campaign strategy and lifecycle communications aligned with the roadmap.
• Partner with Clinical and Care teams: Collaborate with Clinical Operations, Care teams, and Customer Support to understand where patients get stuck and to design solutions that work in practice, not just on paper.
• Represent the patient journey: Communicate roadmap status and results clearly to executive stakeholders, and represent the patient's voice in company‑level planning.

Measure and Improve Outcomes

• Own the metrics: Track and report on the key metrics for the patient journey—conversion, activation, therapy adherence, renewal, and retention.
• Find the friction: Use funnel data, cohort analysis, and qualitative research to identify friction points and prioritize fixes.
• Run experiments: Continue or launch experiments across the journey, and turn results into changes to the product, the roadmap, or the underlying systems.

Leverage AI

• Accelerate the team: Champion the use of AI tools to accelerate discovery, documentation, and delivery across the product team.
• Improve the journey: Identify opportunities to use AI to personalize the patient journey and automate repetitive operational work.

Handoff and Continuity

• Document decisions: Keep clear, well‑organized documentation of key decisions, roadmap changes, and stakeholder context throughout the engagement.
• Plan the transition: Prepare a thorough handoff for the returning Director, ensuring a smooth transition back at the end of the contract.

What You Bring To The Role

• Experience: 8+ years of product management experience, with a track record of owning strategy and roadmap for a complex, high‑stakes product area.
• Ability to ramp quickly: Demonstrated ability to step into an existing roadmap and ongoing cross‑functional relationships and be productive within the first few weeks, given the fixed‑term nature of this engagement.
• Domain background: Experience owning a complex, multi‑stage customer or patient journey that spans multiple systems and teams; healthcare, telehealth, or subscription consumer health experience is a strong plus.
• Strategic thinking: A track record of translating ambiguous, cross‑functional problems into a clear strategy and a well‑sequenced roadmap.
• Analytical rigor: Comfort working with funnel and cohort data, dashboards, and experiment results to make prioritization decisions; SQL proficiency is a plus.
• Systems fluency: Working knowledge of the systems that power a modern patient or customer journey—CRM, e‑commerce, lifecycle marketing platforms (e.g., Customer.io, Klaviyo, Zoho, Zendesk), and clinical or billing systems.
• Influence without authority: A track record of earning trust and driving alignment with Engineering, Data, Marketing, Clinical, and executive stakeholders—and with peer product managers—without formal authority over any of them.
• Patient‑first mindset: A genuine interest in improving patient outcomes and experience, not just business metrics.
• Availability: Able to commit to a 16‑week engagement starting by 11/20.
• Preferred: Experience with health insurance workflows, healthcare compliance (e.g., HIPAA), or clinical operations is a strong plus. Prior experience in interim or fractional product leadership roles is also a plus.

Who We Are

• We’re committed to a vision of millions waking rested and ready.
• We are Human First because our patients and teammates are why we’re here.
• We are growing rapidly but sustainably because we are committed to Relentless Progress.
• Run into a challenge or a new opportunity? We tackle it as a team because we know that we are Stronger Together.
• We’re going to push you to ask big questions and find bold answers. Everyone has a seat at the table, regardless of their title or job description.

Compensation

$100- $115/hr — final compensation is subject to the candidate's specific qualifications, experience, and location, as well as the needs of the company. This is a contract position; with an estimated 20‑30/hrs a week.

Sleep Doctor is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sleep Doctor’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.