Senior Clinical Implementation Manager (East)

Beacon Biosignals; Boston (MA); Hybrid; USD 135,000 - 155,000; Full time

Job summary

Beacon Biosignals is seeking a Senior Clinical Implementation Manager (East) to lead end-to-end clinical implementations across the US East region. This role is remote with travel to customer sites and no direct reports, but mentorship and collaboration across teams are expected.

You will drive adoption by delivering demos, education, and tailored training while shaping workflows and best practices. You will own implementation plans, coordinate across Clinical, Technical Services, Support and

Qualifications

• Active RPSGT certification is required.
• 8+ years of direct experience in sleep medicine, sleep lab operations, or home sleep apnea testing.
• Experience owning demos, customer implementations, clinical training, or go-live support in healthcare.
• Experience delivering training to clinical and administrative audiences.
• Experience cross-functionally with Sales, Customer Support, Marketing, and Product teams.
• Mentored or coached peers and set standards adopted beyond your own work.
• Experience planning work across multiple quarters and stakeholder groups.
• Willingness to travel nationally (up to ~50-75%).
• Familiarity with CRM tools, enablement platforms, and project tracking tools.
• US-based, anchored in the East territory.

Responsibilities

• Own end-to-end implementation for accounts, including kickoff, planning, milestones, risk identification, and stabilization.
• Provide clinical support across all phases of implementation pre-signature to go-live and adoption.
• Build implementation plans addressing clinical workflow, staffing, routing, patient communication, and admin processes; coordinate cross-team resources.
• Deliver training and demos tailored to audiences (physicians, sleep technologists, admins) and maintain training materials.
• Own adoption metrics, track utilization, and drive refresher training as needed.
• Diagnose root causes of low usage and drive corrective actions.
• Partner with leaders to redesign workflows so Beacon is embedded in daily practice.
• Serve as the clinical ops point of contact through pre-sale to adoption and communicate status proactively.
• Represent clinical SME on sleep testing workflows and ensure alignment with evidence and regulatory requirements.
• Exercise independent judgment on sequencing and approach for first-of-kind customers and new indications.
• Collaborate with Regional Sales Managers on clean handoffs and surface adoption risks early.
• Provide Product feedback and help prepare go-to-market readiness for new features.
• Mentor and coach peers, building templates and playbooks to raise team standards.
• Plan multi-quarter priorities for the clinical implementation function and coordinate with Sales, Product, and Customer Success.
• Initiate improvement projects with defensible approaches to close gaps in process or tooling.
• Adhere to HIPAA and other regulatory standards and support audits as required.

Skills

Demos delivery

Clinical training

Go-live support

Cross-functional collaboration

Mentoring/coaching

CRM tools knowledge

Education

Active RPSGT certification

Tools

CRM tools

Enablement platforms

Project tracking tools

Job description

Senior Clinical Implementation Manager (East)

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology.

What You Will Be Doing:

You will join Beacon's Clinical Implementation team, reporting to the National Clinical Implementation Director. This is a remote, US-based individual contributor role anchored in our East territory, with travel to customer sites across your assigned region. The role does not carry direct reports, but you will mentor peers and newer specialists and may direct the work of others on implementation projects.

You will own the clinical and operational implementation of Beacon's diagnostic solutions for assigned customers, guiding sleep labs, health systems, and provider organizations from contract pre-signature through confident, sustained daily use of our products. Day to day, that means delivering demos, building implementation plans, running clinical education and training, supporting go-lives, and coaching accounts through adoption after launch.

What You Will Be Doing:

You will join Beacon's Clinical Implementation team, reporting to the National Clinical Implementation Director. This is a remote, US-based individual contributor role anchored in our East territory, with travel to customer sites across your assigned region. The role does not carry direct reports, but you will mentor peers and newer specialists and may direct the work of others on implementation projects.

You will own the clinical and operational implementation of Beacon's diagnostic solutions for assigned customers, guiding sleep labs, health systems, and provider organizations from contract pre-signature through confident, sustained daily use of our products. Day to day, that means delivering demos, building implementation plans, running clinical education and training, supporting go-lives, and coaching accounts through adoption after launch.

This is not a traditional implementation role focused only on deployment and go-live milestones. Your impact is measured by sustained usage, behavioral adoption, and long-term workflow integration. At this level, your influence extends beyond your own accounts: you set the standards, playbooks, and best practices the broader team works from, and you help shape where the clinical implementation function goes over the next several quarters.

The role is highly cross-functional and requires strong communication, systems thinking, empathy, and execution discipline. You will work across clinicians, executives, and frontline staff while maintaining clarity, momentum, and trust throughout the customer journey.

Beacon's robust asynchronous work practices ensure a first-class remote work experience, but we also have in-person office hubs available located in Boston, New York, or the Bay Area.

What Success Looks Like:

• You own end-to-end implementation execution for your accounts such as kickoff, project planning, milestone tracking, risk identification, and stabilization, and the accounts transition cleanly into steady-state support with decisions and configurations documented.
• You provide virtual and on-site clinical support across every phase of implementation, from pre-planning and education through go-live and post-launch troubleshooting.
• You build implementation plans that account for clinical workflow design, staffing models, order and result routing, patient communication, and administrative processes, and you coordinate resources across Customer Success, Clinical, Technical Services, Support, and Product to keep them on schedule.
• You deliver comprehensive training and demos tailored to each audience (physicians, advanced practice providers, sleep technologists, medical assistants, schedulers, and administrative staff) and maintain the reusable materials, quick-reference guides, and competency checklists that make training repeatable.
• You own adoption outcomes, tracking utilization, ordering patterns, turnaround, and workflow adherence against agreed targets, and delivering refresher training as turnover, new hires, and product changes require.
• You diagnose the root cause of low or inconsistent usage (workflow friction, training gaps, staffing constraints, process breakdown) in situations where the data alone does not give you the answer, and you drive corrective action.
• You partner with clinical and operational leaders to redesign workflows so Beacon is embedded in daily practice, and you connect usage data back to the customer's stated clinical and operational goals.
• You serve as the clinical operational point of contact through pre-sale, implementation, and early adoption, building trusted relationships from frontline staff to the executive level and communicating status, risks, and decisions proactively.
• You act as the clinical subject matter expert on sleep testing workflows and home sleep apnea testing, ensuring clinical messaging and training content align with product capabilities, supporting evidence, and regulatory requirements.
• You exercise independent judgment on methods, techniques, and evaluation criteria, including how implementations are sequenced, how adoption is measured, and what counts as a stabilized account, and you determine your own approach on first-of-kind customers, new indications, and accounts with no precedent.
• You partner with Regional Sales Managers on clean handoffs, participate in QBRs and renewal or expansion discussions, and surface adoption risks, churn signals, and expansion opportunities early with supporting evidence.
• You give Product structured feedback grounded in real implementation experience, identify recurring friction points, propose scalable solutions, and support go-to-market readiness for new features and indications.
• You mentor and coach peers and newer specialists on strategy, execution, customer judgment, and collaboration, including areas outside their functional skillset, and you build the templates and playbooks that raise the team's standard.
• You prioritize and plan multi-quarter priorities for the clinical implementation function, represent it in cross-team planning with Sales, Product, and Customer Success, and make decisions based on the needs of multiple stakeholder teams and the company as a whole.
• You initiate improvement projects independently, arriving with a defensible approach rather than waiting for direction, where recurring gaps in process, tooling, or enablement limit team outcomes.
• You adhere to all regulatory, compliance, quality, and privacy standards applicable to medical devices and Software as a Medical Device (SaMD), including HIPAA, and support audits, documentation, and quality processes as required.

Must-Haves:

• Active RPSGT certification
• 8+ years of direct experience in sleep medicine, sleep lab operations, or home sleep apnea testing
• Demonstrated experience owning demos, customer implementations, clinical training, or go-live support in healthcare settings
• Experience delivering training and education to both clinical and administrative audiences
• Experience working cross-functionally with Sales, Customer Support, Marketing, and Product teams
• Demonstrated experience mentoring or coaching peers, and setting standards or best practices adopted beyond your own work
• Experience planning work across multiple quarters and multiple stakeholder groups
• Willingness to travel nationally (up to ~50-75%), including on-site go-live support
• Familiarity with CRM tools, enablement platforms, and project tracking tools
• US-based, anchored in the East territory

Nice-to-Haves

• Adoption-focused mindset. You measure success by sustained usage, workflow integration, and customer outcomes rather than implementation completion alone.
• Clinical workflow fluency. You understand sleep lab workflows and how clinicians and their teams operate in practice, not just on paper.
• Systems and operational thinking. You see how implementation, training, adoption, workflow optimization, and customer success connect into a single operating system.
• Independent judgment at scale. Your recommendations are trusted without close oversight, and you are comfortable defining the approach when no playbook exists.
• A multiplier effect. You raise the performance of those around you through mentorship, reusable best practices, and standards that outlast any single implementation.
• Comfort in a fast-paced environment. You execute effectively in a high-growth startup where priorities evolve quickly.
• Familiarity with CRM tools, enablement platforms, project tracking tools, and healthcare IT systems (EHR/EMR exposure a plus).
• Experience supporting SaMD or regulated medical device products.
• Prior experience at an early- or growth-stage healthcare company.
• Experience building a function's playbooks, templates, or training curricula from the ground up.

The salary range for this role is $135,000 – $155,000. Salary ranges are determined using current market compensation data for this role and adjusted based on experience, skills, and location. The base salary is one component of the total compensation package, which includes equity, PTO and other benefits.

At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Beacon Biosignals’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.