Director of Process Improvement

Harlingen Medical Center; Harlingen (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation, sick time and holidays

401K options

Tuition reimbursement options

Life, disability, and other insurance

Many other benefits

Job summary

Harlingen Medical Center is seeking an experienced Performance Improvement Director to design, manage, and integrate a comprehensive PI program across quality, safety, satisfaction and value. The role oversees hospital-wide PI activities, develops service line scorecards and shares best practices to improve outcomes.

Responsibilities include coordinating with Administration and Leadership to ensure execution from department levels to the Board of Trustees, guiding interdisciplinary teams, and

Qualifications

• Bachelors degree in a healthcare-related field is required.
• Masters degree preferred.
• RN licensure or healthcare license preferred.
• 4–5 years healthcare experience with quality improvement.
• Strong communication and chart-review capabilities.

Responsibilities

• Develop and manage a comprehensive Performance Improvement (PI) Program.
• Create scorecards for Service Lines with defined outcomes and benchmarks.
• Coordinate hospital-wide PI activities and ensure quality, safety and value.
• Lead collaboration with Administration and Leadership to execute PI initiatives.

Skills

Quality improvement

Healthcare quality

Regulatory compliance

Project management

Communication skills

Education

Bachelor's Degree

Master's Degree

RN licensure

Job description

Overview

Department: Quality Assurance

Shift’s Available: Days

Employment Type: Full Time

Hours: 8-hour shifts

Location: Harlingen Medical Center - Harlingen, Texas

Responsibilities

The Performance Improvement Director develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency.

The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees.

The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.

Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards & OSHA regulations a plus

Qualifications

• Bachelors Degree required, preferably in a healthcare related field.
• Masters Degree preferred.
• State RN licensure or a License in healthcare field preferred.
• 4 – 5 years healthcare experience. 1-4 years quality improvement experience
• Good computer skills.
• Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.
• Good communication skills both verbally and written. Experience with Medical Staff communication.
• Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards.
• Certified professional in healthcare quality preferred.

Pay Transparency

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf