Director Of Practice Services

Keystone Rural Health Center; Waynesboro (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Keystone Health in Waynesboro, PA is seeking an experienced Director of Practice Services to lead the operations of our Internal Medicine practice. This role oversees clinical and administrative staff to ensure high-quality patient care and operational excellence.

The ideal candidate is a BSN with RN licensure, proven leadership in ambulatory care, and a track record of quality improvement, regulatory compliance, and staff development. Travel to Keystone Health locations may be required.

Qualifications

• Must hold a BSN and RN license.
• Experience leading ambulatory care operations and staff development.
• Experience with quality improvement initiatives and regulatory compliance.

Responsibilities

• Direct and oversee daily practice operations to ensure efficient care delivery.
• Supervise, support, and develop clinical and administrative staff.
• Promote a positive patient experience and high customer service standards.
• Ensure compliance with policies, regulatory requirements, and accreditation standards.
• Monitor workflows and implement operational improvements.
• Collaborate with providers and leadership to achieve goals and quality outcomes.
• Model professional conduct and teamwork.

Skills

Leadership

Staff supervision

Communication

Regulatory compliance

Quality improvement

Education

Bachelor of Science in Nursing

Registered Nurse license

Tools

Electronic Health Records (EHR)

Quality improvement tools (PDSA)

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Director of Practice Services Location: Keystone Internal Medicine - Welty, Waynesboro, PA Keystone Health, a Federally Qualified Health Center (FQHC), is seeking an experienced and motivated Director of Practice Services to lead the operations of our Internal Medicine Practice in Waynesboro, Pennsylvania. The Director of Practice Services is responsible for overseeing the day-to-day operations of the practice, including clinical and administrative staff, while ensuring the delivery of high-quality patient care that aligns with Keystone Health’s mission and values. This leadership role requires a strong commitment to operational excellence, staff development, patient satisfaction, and continuous quality improvement. The ideal candidate will lead by example, demonstrating professionalism, accountability, effective communication, and a collaborative approach when working with patients, providers, and team members. The Director of Practice Services must be confident in decision‑making, adaptable to changing priorities, and skilled at balancing multiple responsibilities in a fast‑paced healthcare environment.

Essential Responsibilities

• Direct and oversee daily practice operations to ensure efficient and effective patient care delivery.
• Supervise, support, and develop clinical and administrative staff.
• Promote a positive patient experience and maintain high standards of customer service.
• Ensure compliance with organizational policies, regulatory requirements, and accreditation standards.
• Monitor workflow processes and implement improvements to enhance operational performance.
• Collaborate with providers and organizational leadership to achieve practice goals and quality outcomes.
• Serve as a role model through professional conduct, attendance, communication, and teamwork.

Education and Experience

• Graduate of an accredited Registered Nurse (RN) program required.
• Bachelor of Science in Nursing (BSN) preferred.
• Previous experience in ambulatory care, office nursing, or healthcare practice management preferred.
• Experience with quality improvement initiatives, accreditation standards, and regulatory compliance preferred.
• Supervisory or leadership experience in a healthcare setting strongly preferred.

Certifications, Licenses, and Registrations

• Current Pennsylvania Registered Nurse (RN) license required.
• Current CPR certification required.
• Ability to travel to Keystone Health locations as needed to fulfill job responsibilities.

Keystone Health is an Equal Opportunity Employer

Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.