Director, Demand & Supply Planning

OpenLoop; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

FSA/HSA

Flexible PTO

401(k) + Company Match

Life Insurance

Pet Insurance

Job summary

OpenLoop seeks a Director of Pharmacy Supply Chain to lead the end-to-end supply chain for pharmacy operations, formulating a durable operating model and scalable processes.

You will own forecast accuracy, network fulfillment, and cross-functional collaboration with Product, Engineering, and Finance to drive efficient, compliant operations and reliable patient care.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years in supply chain, operations, or production management with 4+ years leading teams.
• Demonstrated success scaling high-volume operations (pharmacy/regulated environments).
• Strong command of demand and supply planning and S&OP; able to set cadence.
• Experience building operating structures, documentation, and repeatable processes.
• Ability to partner with Product or Engineering to define tooling requirements.

Responsibilities

• Build and own the S&OP cadence and capacity reviews.
• Translate forecast into partner-ready visibility for fulfillment partners and Procurement.
• Lead and develop a multidisciplinary team across Functional areas.
• Rebuild and scale pharmacy operations processes and workflows.
• Partner with Product/Engineering to drive scalable solutions.
• Close the documentation gap with reference infrastructure.
• Own service levels and routing across the network and cost controls.
• Collaborate with Finance on forecast accuracy, inventory, and costs.
• Identify and mitigate supply chain risks and support audit readiness.
• Coordinate readiness for new products and regulatory changes.
• Champion automation and data capture improvements.

Skills

Leadership

Demand planning

S&OP

Process documentation

Cross-functional collaboration

Product/Engineering partnership

Stakeholder communications

Education

Bachelor's degree or equivalent experience

Tools

Pharmacy management systems

API integration

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About The Role

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — including demand forecasting, network capacity, and the supply continuity that keeps product, ingredients, and consumables flowing across a network of 20+ fulfillment partners.

The function has scaled faster than its operating model. There is no standardized planning cadence today: forecasts are assembled reactively, partners receive limited advance visibility into what's coming, and much of the process knowledge lives with a small number of people rather than in documented systems. Volume has roughly tripled, and the team is being built out to match.

As Director, Pharmacy Supply Chain, you'll run this function day-to-day and build the operating model it scales on. You own execution across three areas — Systems & Formulary, Demand & Supply Planning, and Network & Fulfillment Operations — leading a team of managers, leads, and analysts. This is a build role: you're establishing the planning cadence, hardening the processes, and partnering closely with Product to replace manual workarounds with real infrastructure.

What You'll Do

• Build and own the operating cadence. Establish the sales & operations planning (S&OP) rhythm the function currently lacks — when demand inputs are pulled from Sales and Customer Success, how they're ingested and modeled, and on what cadence downstream stakeholders receive them. Own capacity and network reviews and KPI/performance management.
• Turn forecast into partner-ready visibility. Ensure fulfillment partners, pharmacy sites, and Procurement receive reliable forward-looking numbers early enough to prepare — production planning for partners, ingredient and consumables sourcing for Procurement.
• Lead and develop a multidisciplinary team across Systems & Formulary, Demand & Supply Planning, and Network & Fulfillment Operations — spanning managers, leads, and analysts. Build the structure, clarity of ownership, and bench that reduce key-person risk across the function.
• Harden and rebuild pharmacy operational processes. Take on the processes that were built to survive rapid growth and rebuild them to scale — including workflows that span Patient Support, credentialing, and partner-side operations.
• Partner deeply with Product. Be in the weeds with Product and Engineering on a daily basis, translating operational problems into requirements and driving scalable solutions rather than escalating for them. This is a core part of the role, not an occasional collaboration.
• Close the documentation gap. Build the reference infrastructure the organization currently gets from Slack — SKU composition, temperature and handling requirements, process documentation — so partner teams can self-serve and only exceptions elevate.
• Own service levels and routing outcomes. Drive turnaround SLAs across the fulfillment network, balancing service, quality, and cost.
• Own forecast accuracy, inventory optimization, and cost management in partnership with Finance.
• Identify and mitigate supply chain risk to keep operations uninterrupted, and partner with Quality & Compliance on audit and inspection readiness so supply chain processes hold up under cGMP and state board scrutiny.
• Coordinate operational readiness for new products, formulations, service launches, and regulatory changes.
• Champion automation and technology opportunities that streamline workflows and improve data capture across the function.
• Other duties as assigned.

Who You Are

You've done this before — walked into a function running on heroics and rebuilt it into something durable without stopping the business. You're comfortable being the most experienced person in the room on supply chain, and you'd rather ask why something was built the way it was than assume it was built wrong.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years in supply chain, operations, or production management, including 4+ years leading teams — managing managers or leads, not only individual contributors.
• Demonstrated success scaling a high-volume operation through a period of rapid growth: mail-order or specialty pharmacy, fulfillment, distribution, or regulated manufacturing.
• Strong command of demand and supply planning and S&OP; has personally built a planning cadence, not just operated within one.
• Track record standing up operating structure, documentation, and repeatable process where little existed — with the judgment to know which problems to solve first.
• Demonstrated partnership with Product or Engineering on operational tooling — able to specify requirements and drive build priorities, not just submit tickets.
• Excellent cross-functional leadership and communication; effective across technical, operational, clinical, and finance audiences.
• Comfortable in a fast-moving, flat-structure environment with a high volume of concurrent priorities.

Preferred Qualifications

• 503A compounding pharmacy experience, or pharmacy/healthcare/regulated-industry background (503B, PBM, mail-order Rx, cGMP).
• Familiarity with pharmacy management systems and order-routing or API integration environments — including working across systems you don't control.
• Cold-chain or temperature-controlled fulfillment experience.
• Continuous-improvement or Lean background (Six Sigma or similar).
• Experience preparing regulated operations for audit or inspection readiness.
• Experience building a function that later split or expanded into multiple leadership lanes.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.