Director of People Ops & Growth Strategy (Equity Eligible)

Front Door Defense; El Segundo (CA); On-site; USD 172,000 - 220,000; Full time

Benefits offered by this job

Health benefits fully paid

401k with company match

FSA/HSA and life insurance

Job summary

CHAOS Industries in El Segundo, California, seeks a Director of People Operations to lead and scale our People Ops function as we grow. You will own onboarding, HR technology, benefits, employee relations, and our internal knowledge base, guiding the Generalist team to deliver high‑quality, scalable service.

You will partner with Legal, Compliance, Finance, IT, and Security; drive policy governance, vendor management, reporting, and automation.

Qualifications

• 10+ years of progressive HR experience, including 3+ years managing HR generalists.
• Bachelor's degree or equivalent experience required.
• Experience owning HR policy development end to end, including partnership with Legal/Compliance.
• Experience designing or scaling an HR service-delivery model—intake processes, SLAs, self-service resources—in a growing organization.
• Deep knowledge of U.S. employment law (especially California; multi-state required).
• Experience owning HRIS strategy and vendor management (Rippling or comparable platforms).
• Track record leading complex employee relations investigations, restructurings, or reductions in force at an executive-stakeholder level.
• Proven ability to hire, develop, and manage HR generalist/business partner teams.
• Strong executive presence; able to advise senior leadership on sensitive matters.
• Strong analytical skills; comfortable owning HR metrics and reporting to leadership.

Responsibilities

• Lead, hire, develop, and manage the People Operations team, including the Generalists and Operators.
• Own the People Operations policy library end to end: identify where policy is needed, oversee and draft it, and shepherd it through Legal and Compliance review, rollout, and revision.
• Own the HR systems and vendor roadmap (Rippling, Sparrow, Culture Amp, Confluence, JIRA, and future tools), including vendor selection, contract negotiation/renewal, and integrations.
• Design and continuously improve how the business engages with People Operations—intake processes, response-time standards, and self-service resources like Confluence—so HR is easy to work with at every level.
• Own benefits program design and broker/vendor strategy, in partnership with Finance and leadership.
• Own & oversight of performance and compensation cycle process design, timelines, tooling
• Own the compliance training curriculum and audit standards, in partnership with Legal and InfoSec.
• Build a culture of quality and consistency across the team through documentation standards and feedback loops.
• Identify and prioritize opportunities to automate and streamline HR processes—onboarding, offboarding, leaves, and benefits administration and scale with the company.
• Own People Operations reporting and metrics in partnership with Data & Insights teams. Translate team‑level data into insights and recommendations for senior leadership.
• Represent People Operations in cross‑functional planning with Legal, Finance, IT, and Security.
• Work full‑time onsite out of our office in Los Angeles (Hawthorne), California.

Skills

HR leadership

Policy development

HRIS management

Employee relations

Vendor management

Data & analytics

Executive communication

Team leadership

Education

Bachelor's degree or equivalent

SPHR or SHRM-SCP certification

Tools

Rippling

Sparrow

Culture Amp

Confluence

JIRA

Job description

CHAOS Industries in El Segundo, California, seeks a Director of People Operations to lead and scale our People Ops function as we grow. You will own onboarding, HR technology, benefits, employee relations, and our internal knowledge base, guiding the Generalist team to deliver high‑quality, scalable service.

You will partner with Legal, Compliance, Finance, IT, and Security; drive policy governance, vendor management, reporting, and automation.