Director of People Operations

LaunchDarkly Group; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Full Vision

Full Dental

Full Medical

Flexible Schedule

Lunches & Snacks

Conference Access

Education Stipend

Personalized Desk

Transit Access

Bike Parking

Team Activities

Unlimited PTO

Work from home

Job summary

LaunchDarkly Group is seeking a Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition across the employee and candidate lifecycles. You will partner with senior leaders to translate priorities into clear ownership, governance, and scalable processes, while guiding compliance, data integrity, and global operations.

This role builds scalable documentation, self-service resources, and strong vendor

Qualifications

• Collaborative, pragmatic leader with strong root-cause analysis and continuous improvement mindset.
• Able to create clarity in complex environments and make decisions with incomplete information.
• Experience aligning People Ops, Talent Acquisition, systems, data, and compliance with employee experience.
• Build scalable operating models across the global employee lifecycle.

Responsibilities

• Lead the operating model, service delivery, and continuous improvement across People Ops and TA lifecycles.
• Partner with executives to translate priorities into owned processes and governance.
• Establish service standards, escalation paths, and operating rhythms for global teams.
• Collaborate with Legal, IT, Payroll, HRBPs to deliver reliable people processes.

Skills

People Operations

Talent Acquisition Ops

Process Improvement

Governance

Stakeholder Management

Change Management

HR Systems

Tools

Greenhouse

Job description

• LaunchDarkly is looking for a Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations across the employee and candidate lifecycles
• Reporting to the Senior Director, People Operations, you will lead a connected portfolio spanning global People Operations, Talent Acquisition Operations, employee and candidate experience, compliance-related workflows, operational governance, and team capability. You will translate business and People priorities into clear ownership, scalable processes, strong controls, and a reliable operating rhythm
• This role will work in close partnership with the Director, People Programs, Systems & Analytics. The Director, People Operations will own operational outcomes, service delivery, process execution, and stakeholder partnership
• The Director, People Programs, Systems & Analytics will own the strategy and roadmap for People programs, systems, analytics, AI, data governance, and change enablement. Together, these leaders will create a practical, integrated People operating model that is trusted by employees, candidates, managers, HRBPs, and business leaders
• Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery
• Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement
• Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support
• Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts
• Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity
• Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy
• Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations
• Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk
• Establish the operating model for Talent Acquisition Operations, including recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, offer process support, and recruiting operations reporting
• Partner with Talent Acquisition leadership to improve recruiter and coordinator capacity, operating discipline, candidate experience, hiring-manager partnership, and consistency across recruiting workflows
• Establish clear ownership and service standards across recruiting operations, including intake quality, scheduling, interview readiness, candidate handoffs, and offer-to-onboarding transitions
• Identify opportunities to simplify and strengthen Greenhouse and connected recruiting workflows in partnership with the Director, People Programs, Systems & Analytics and technical partners
• Support scalable recruiting programs, vendor management, executive recruiting operations, contingent recruiting processes, and other Talent Acquisition priorities as the business evolves
• Use recruiting and operational signals to surface bottlenecks, clarify tradeoffs, and recommend improvements to hiring velocity, quality, candidate experience, and team capacity
• Partner with the Director, People Programs, Systems & Analytics to maintain one integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI
• Translate operational pain points and stakeholder needs into clear requirements, process improvements, system enhancements, reporting needs, and measurable outcomes
• Jointly define operating metrics, service-level expectations, data requirements, and success measures for employee and candidate lifecycle processes
• Ensure new systems, workflows, programs, and automation are operationally sound, documented, adopted, and supported after launch
• Partner on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI involving employee or candidate information
• Create a disciplined operating rhythm for prioritization, dependency management, risk review, decision-making, and communication across the People portfolio
• Partner closely with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors to deliver reliable People and Talent processes
• Lead change adoption for operational changes, including stakeholder alignment, communications, training, readiness, issue management, and post-launch improvement
• Bring structure to ambiguous work, identify root causes, and make practical decisions that balance employee experience, candidate experience, compliance, speed, scalability, and cost
• Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions
• Build strong relationships with business leaders and managers so People processes are understood, usable, and aligned to business needs
• What Success Looks Like
• People Operations and Talent Acquisition Operations have clear ownership, service standards, escalation paths, and operating rhythms
• Employees, candidates, managers, HRBPs, and business leaders experience more consistent, responsive, and equitable support
• Core employee and candidate lifecycle processes are documented, measurable, scalable, and supported by appropriate controls and self-service resources
• People Operations and Talent Acquisition Operations teams are engaged, capable, and organized around the highest-value work
• Greenhouse and connected workflows support a reliable, efficient, and high-quality recruiting experience in partnership with the People systems function
• The People team has a clear, integrated roadmap across operational execution, programs, systems, analytics, and AI, with well-managed dependencies and decisions
• Operational risks, data-quality issues, manual work, and process fragmentation are identified early and reduced over time
• People leaders and business partners trust the function to deliver practical solutions, communicate clearly, and follow through on commitments

Benefits

• Full Vision
• Full Dental
• Full Medical
• Flexible Schedule
• Healthy Lunches & Snacks
• Conference & Meetup Access
• Education Stipend
• Personalized Work Station
• Close to Public Transportation
• Bike Parking
• Team Activities
• Unlimited paid time off policy
• Work from home opportunities
• Health insurance

You are collaborative and pragmatic, with a strong instinct for root-cause analysis and continuous improvementYou create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incompleteYou see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experienceYou care about creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partnersYou are a thoughtful, service-oriented People leader who combines operational discipline with empathy and careYou build trust through sound judgment, transparency, follow-through, and respect for confidential informationYou are hands‑on enough to understand how work gets done and strategic enough to build a model that scales