People Business Partner (Operations)

Grow Therapy; United States; Hybride; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Learning stipend

Mental health breaks

Unlimited PTO & December time off

Remote office stipend

Wellness stipend

Meals in office

Résumé du poste

Grow Therapy seeks an experienced People Business Partner to act as a trusted advisor to Supervisors and Managers across Operations. This role drives coaching, performance management, and policy guidance, ensuring consistent people practices and strong leadership support.

You will handle employee relations with sound judgment, influence decision-making, and partner with cross-functional teams to align workforce priorities with business goals.

Qualifications

• At least 5 years of HRBP/People Partner experience supporting a multi-state workforce.
• Experience supporting exempt and non-exempt populations.
• Experience in frontline or customer-facing operations is a plus.
• Strong analytical, data-driven approach to people decisions.
• Ability to coach leaders, give direct feedback with care, and build credibility.

Responsabilités

• Serve as a trusted partner to Supervisors and Managers across Operations, guiding coaching and development.
• Navigate employee relations matters with sound judgment and timely escalation.
• Drive performance, set expectations, and support fair, consistent decision-making.
• Help apply People policies consistently across exempt and non-exempt staff.
• Collaborate with Talent Activation, People Operations, and Legal as needed.
• Support planning and roadmapping for People priorities in Operations.

Connaissances

Coaching leaders

Employee relations

Feedback delivery

Performance management

Policy application

Data-driven decisions

Description du poste

• You’ll be a trusted, highly visible partner to Supervisors and Managers across Operations – the person they turn to for practical guidance, thoughtful coaching, and help to create a high bar, high car environment
• Coaching frontline leaders. You help Supervisors and Managers build confidence and capability – delivering clear feedback, setting expectations, and addressing issues early
• Navigating employee relations. You lead employee relations matters, including performance concerns, policy and leaves questions, attendance issues, and other sensitive situations, with the judgment to know when and how to escape
• Driving performance and accountability. You guide leaders through goal setting, performance improvement, recognition, and fair decision-making, helping teams maintain a high bar with high care
• Creating clarity and consistency. You help leaders apply People policies and practices consistently across an exempt and non-exempt workforce, partnering closely with Talent Activation, People Operations, and Legal when needed
• Staying close to the business. You build strong relationships across Operations, understand the realities of the day-to-day work, and use themes from engagement signals, and leader conversations to surface risks and opportunities
• Run evergreen programs and special projects that continuously improve how we approach performance, feedback, learning, and engagement across Operations
• Support annual and quarterly planning and roadmapping for Operations people priorities
• Use quantitative and qualitative data to spot trends, surface insights, and proactively shape people decisions before issues arise

Benefits

• Learning stipend: $500 to spend on things that helps you grow in your career
• Mental health breaks: Two hours every week to journal, exercise, or sleep in.
• Work-life balance: Unlimited PTO and a week off in December to recharge.
• Remote office setup: $1,000 stipend for remote employees to equip your home office.
• Wellness stipend: $300 to spend on things that helpyou take care of yourself.
• Meals on us: Lunch and dinner in office to fuel your body and your mind.

You’re a clear, adaptable communicator. You can simplify complex issues, write strong documentation, and tailor your approach for employees of differing levels and roles

You’re a high-performance operator. You manage a dynamic portfolio of work, follow through reliably, and bring structure and momentum to ambiguous, complex situations

You’re an experienced People Business Partner with experience supporting a multi-state, fast-paced workforce that includes both exempt and non-exempt employees. You have at least 5 years of experience in an HRBP or People Partner role with strong emphasis on supporting non-exempt populations; even better if you have firsthand experience working in a frontline or customer-facing operational role, giving you a practical understanding of the day-to-day realities facing the teams you’ll support

You’re analytical and systems-minded. You use data and business context to identify trends and translate recurring challenges into practical, scalable solutions

You know how to develop first time managers, especially those on the frontlines. You know how to meet newer leaders where they are, ask the right questions, give direct feedback with care, and build credibility quickly

You bring excellent judgment. You can balance empathy, risk, and business needs; handle sensitive information with discretion; and know when to act independently versus pull in the right partners

You’re willing to roll up your sleeves. You enjoy being close to the day-to-day work, diving into the details, and working alongside earlier career leaders to move issues forward. You use that context to make better decisions, identify patterns, and improve how the organization operates

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings