Recruiting Operations & Transformation Lead

Gusto; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare coverage

Family benefits

Free meals

Job summary

Gusto seeks a strategic, execution-minded Lead of Recruiting Process Transformation to elevate our recruiting ecosystem. You will design multi-year strategies, streamline requisitions through onboarding handoff, and create scalable experiences for candidates, hiring teams, and partners.

You'll partner with People Tech, Legal, and Recruiting leadership to deploy Lean, automation, and AI-enabled tooling (InviteOS, Greenhouse) while building ROI dashboards and clear KPIs.

Qualifications

• Experience leading enterprise-scale process transformation initiatives.
• Proven ability to influence senior leaders without direct authority.
• Experience managing recruiting operations, candidate experience, or similar service organizations.
• Familiarity with AI-enabled recruiting automation and candidate support technologies.

Responsibilities

• Lead transformation strategy for Recruiting Operations and Candidate Experience.
• Redesign end-to-end hiring workflows from requisition to onboarding handoff.
• Drive technology-enabled improvements and automation across Greenhouse, sourcing, and scheduling tools.
• Build KPI dashboards and governance to monitor efficiency, quality, and candidate experience.

Skills

Lean Six Sigma

Operational Excellence

Change Management

Leadership

Data-driven decision making

Stakeholder Management

Education

Bachelor's degree or relevant field

Tools

Greenhouse

Sourcing tools

Scheduling tools

Job description

• We’re looking for a strategic and execution-oriented Lead, Recruiting Process Transformation to lead the evolution of our recruiting ecosystem. This leader will identify opportunities to simplify, standardize, and automate Recruiting processes while ensuring operational excellence across our Recruiting Operations and Candidate Experience teams
• Reporting into the People Operations, Services & Technology (POST) organization, this role sits at the intersection of strategy, technology, and operations. You’ll partner across Recruiting, People Tech, Legal, and business leaders to redesign how hiring gets done — from requisition to offer to onboarding handoff — creating scalable experiences for candidates, hiring teams, and Recruiting partners
• In addition to leading enterprise process transformation initiatives for recruiting, you’ll oversee the teams responsible for executing our core Recruiting workflows, including Recruiting Operations and Candidate Experience
• Lead Recruiting Process Transformation:
• Develop and execute a multi-year strategy for transforming recruiting processes
• Analyze end-to-end candidate and hiring lifecycle workflows; from requisition intake through offer and onboarding handoff; to identify friction, inefficiencies, redundancies, and opportunities for simplification
• Redesign processes using Lean, service design, and automation principles
• Consult with technical partners to understand how tooling, AI, and agentic solutions (e.g., InviteOS) can support improved recruiting efficiency
• Build business cases that quantify operational impact, candidate/hiring team experience improvements, and ROI
• Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives
• Partner with Recruiting leadership to define, track, and report on recruiting metrics
• Diagnose root causes behind unmet KPIs and drive them to resolution, launching transformation initiatives where applicable
• Drive Technology-Enabled Improvements:
• Partner closely with People Technology to implement technology solutions that improve recruiting operational efficiency, including AI-native recruiting platforms such as InviteOS, our custom recruiting tool
• Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements (Greenhouse, sourcing tools, scheduling tools) to drive prioritization for recruiting technology
• Ensure process design and technology decisions work together to create sustainable solutions
• Balance configuration, workflow redesign, and policy changes to achieve desired outcomes
• Lead Operational Excellence:
• Provide leadership for:
• Recruiter Operations:
• Own transformation of core recruiting workflows, requisition management, and interview/offer processing
• Ensure operational accuracy, compliance, and service level achievement across the hiring pipeline
• Continuously improve throughput, quality, and controls across sourcing-to-offer stages
• Candidate Experience:
• Lead the team responsible for candidate-facing support and experience across the hiring journey
• Partner with People Tech to evaluate and deploy modern technology solutions or replace current solutions where needed
• Improve service delivery through knowledge management, self-service, case management optimization, and interview/scheduling process improvements
• Develop candidate experience metrics and continuously improve satisfaction and time-to-fill outcomes
• Establish Operational Governance:
• Define operational standards, process ownership, documentation, and governance across Recruiting operations
• Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and candidate experience
• Build mechanisms to continuously identify improvement opportunities through operational data (e.g., Greenhouse reporting, PHC-style ticket analysis) and candidate/hiring manager feedback
• Lead and Develop Teams:
• Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience
• Foster a culture of continuous improvement, operational excellence, and candidate-centric thinking
• Build organizational capability in process improvement methodologies and change management
• Partner Across the Business:
• Influence senior stakeholders across Recruiting leadership, People Tech, Finance, IT, Security, and Legal
• Translate business hiring priorities into operational improvements
• Lead cross-functional initiatives requiring alignment across multiple organizations
• Within your first year, you will have:
• Established a transformation roadmap for Recruiting operations
• Identified and delivered measurable improvements in key candidate and hiring lifecycle processes
• Reduced manual work through workflow redesign and automation
• Improved candidate experience effectiveness and satisfaction
• Increased operational visibility through standardized metrics and dashboards
• Built a culture where continuous improvement becomes part of day-to-day recruiting operations

Benefits

• Gender-affirming care and support
• Family care and support, including family planning and fertility benefits
• A variety of mental health resources
• Medical, dental, and vision insurance for employees and dependents
• Free meals and refreshments at the office (conversation and community is an added bonus!)
• Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more

Excellent executive communication and stakeholder management skillsStrong analytical skills with the ability to use operational metrics (time-to-fill, pipeline conversion, candidate satisfaction) to drive decisionsExperience managing recruiting operations, candidate experience/support, or similar service organizationsStrong understanding of recruiting technology ecosystems (Greenhouse or comparable ATS, sourcing tools, scheduling/case management platforms)5+ years leading managers and operational teamsProven ability to influence senior leaders without direct authorityExperience applying Lean, Six Sigma, business process management, or operational excellence methodologiesDemonstrated success leading enterprise-scale process transformation initiatives10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fieldsDeveloping high-performing teamsBalancing innovation with operational rigorStrategic systems thinkingData-driven decision makingThis leader excels at:Organizational influenceOperational excellenceCandidate obsessionChange leadershipLean Six Sigma certification or equivalent operational excellence trainingExperience in high-growth technology companiesFamiliarity with AI-enabled recruiting automation and candidate support technologiesExperience implementing recruiting technology or enterprise workflow platformsExperience leading organizational change and large cross-functional programs