Director of Patient Safety, Quality & Experience

Cleveland Clinic; Grosse Pointe (MI); On-site; USD 150,000 - 210,000; Full time

Job summary

Cleveland Clinic Health System is seeking a Director I Safety Quality Patient Experience to lead SQPE operations at South Pointe Hospital in Warrensville Heights. The role partners with executive, physician, nursing and operational leaders to improve outcomes and patient experience in a Magnet-designated environment.

You will direct SQPE activities, ensure compliance with reporting and governance, advance STEEEP care, and drive continuous improvement across hospital departments and outpatient

Qualifications

• Bachelor’s degree in nursing, Healthcare Administration, Business, Engineering, or related field.
• CPHQ required within one year of hire.
• Seven years of process improvement or quality management experience.
• Progressive quality and performance improvement research, leadership, supervision, or project team management experience.
• Ability to manage SQPE at a multiple campus hospital under a single Medicare Provider number or a Large Specialized Medical Center.

Responsibilities

• Develop and maintain an integrated Quality Plan to achieve quality, safety, and patient experience goals.
• Act as an accountable partner for all clinical areas within their areas of responsibility
• Communicate priorities to stakeholders at all levels and drive performance on hospital OKRs related to safety, quality, and patient experience.
• Support the medical staff peer review and committees for quality improvement.
• Ensure ongoing professional practice evaluations and focused evaluations are conducted thoroughly and justly.
• Drive continuous improvement activity around quality, safety, and patient experience priorities and coordinate improvement projects.
• Ensure continuous patient and survey readiness for the hospital and all associated outpatient locations.
• Act as the local leader with the infection prevention department to reduce infections.
• Measure and analyze data reflecting processes and outcomes prioritized by Hospital and the Clinical Transformation Leadership Team.
• Act as the local expert in safety and quality performance for the Hospital.

Skills

Leadership

Quality improvement

Healthcare quality

Data analysis

Communication

Education

Bachelor’s degree in nursing, Healthcare Administration, Business, Engineering, or related field

Master’s Degree

Job description

Cleveland Clinic Health System is seeking a Director I Safety Quality Patient Experience to lead SQPE operations at South Pointe Hospital in Warrensville Heights. The role partners with executive, physician, nursing and operational leaders to improve outcomes and patient experience in a Magnet-designated environment.

You will direct SQPE activities, ensure compliance with reporting and governance, advance STEEEP care, and drive continuous improvement across hospital departments and outpatient