Director I/II Safety Quality Patient Experience

ccf; Florida; Hybride; USD 120 000 - 160 000; Plein temps

Résumé du poste

Cleveland Clinic Weston Hospital seeks a Director I/II Safety, Quality and Patient Experience to lead SQPE, partnering with hospital leadership to implement the Quality and Improvement plans. The role ensures compliance with accreditation standards and drives a STEEEP focus across patient safety, quality, and experience.

The Director will coordinate with nursing quality, EHS, and other leaders to foster continuous improvement, data-driven decisions, and robust performance programs in a hybrid

Qualifications

• Experience leading hospital quality, safety, and patient experience initiatives.
• Ability to develop and implement improvement plans aligned with goals and regulatory standards.
• Strong collaboration with clinical leadership and cross-functional teams.

Responsabilités

• Collaborate with hospital leadership to develop and maintain the Quality Plan and Improvement programs.
• Drive OKRs and ensure alignment with organizational goals and regulatory requirements.
• Lead quality and safety initiatives using the CCIM framework across departments.
• Oversee regulatory compliance, accreditation readiness, and governance processes.
• Analyze performance data and dashboards to identify trends and inform actions.

Connaissances

Quality Improvement

Leadership

Stakeholder Communication

Regulatory Compliance

Data Analysis

Outils

CCIM

Description du poste

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Director I/II Safety Quality Patient Experience

Location

Weston

Facility

Florida Weston Hospital

Department

Clinical Quality-Clinical and Operational Improvement

Job Code

001537

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join Cleveland Clinic Weston Hospital's team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As the Director of Safety, Quality and Patient Experience (SQPE), you will direct SQPE, act as a member of the local leadership team and support unique challenges within Florida Weston Hospital. SQPE Directors model Cleveland Clinic Core Values and behavioral standards, ensure compliance with reporting, accreditation and governance requirements, enable the safe, timely, effective, efficient, equitable and patient-centered (STEEEP) focus on SQPE, lead hospital SQPE departments to ensure consistency in application of assurance and improvement processes, and collaborate with subject matter expert leaders in nursing quality, accreditation, environmental health and safety (EHS), and more to drive the organization to a consistent approach to being the best place to get care anywhere.

A caregiver in this role works a hybrid schedule, Monday through Friday, from 8:00 a.m. - 5:00 p.m., with onsite work three days per week and less than 10% travel required.

We will hire our Director Safety Quality Patient Experience in two different job titles, based on educational background:

• Director I Safety Quality Patient Experience
• Director II Safety Quality Patient Experience

A caregiver who excels in this role will:

• Collaborate with hospital leadership and support teams to develop, implement, and maintain the Quality Plan and annual Performance Improvement (PI) and Safety Plan, ensuring alignment with organizational goals, regulatory requirements, and SQPE objectives.
• Communicate priorities to stakeholders at all levels, drive performance on hospital objectives and key results (OKRs), and serve as the local expert in quality, safety, and patient experience.
• Partner with clinical leaders to address quality concerns, support medical staff peer review and quality improvement committees, and ensure ongoing professional practice evaluations (OPPE) and focused professional practice evaluations (FPPE) are conducted thoroughly and fairly.
• Lead continuous improvement initiatives and coordinate quality, patient safety, and patient experience projects using the Cleveland Clinic Improvement Model (CCIM).
• Ensure continuous patient and survey readiness for the hospital and associated outpatient locations, review policies for regulatory compliance, and address findings through root cause analyses, case reviews, and corrective action plans.
• Partner with infection prevention leaders to reduce hospital-associated infections and improve care processes, patient safety, and clinical outcomes through specialty program oversight.
• Analyze performance data and publicly reported metrics, including Leapfrog, Vizient, CMS, IQR, and OQR, to identify trends, facilitate dashboard reviews, and develop sustainable improvement strategies with key stakeholders.
• Address medical staff quality concerns through review, collaboration, and resolution to support safe, compliant, and high-quality patient care.
• Develop and implement employee engagement action plans that address feedback, strengthen workplace culture, and support organizational performance goals.
• Manage the local quality department budget, ensuring responsible resource allocation and effective use of organizational resources.
• Build relationships with skilled nursing facilities, home care agencies, and other community partners to support patients served by the hospital.
• Coach and mentor caregivers and leaders to strengthen organizational improvement capabilities and support enterprise-wide improvement initiatives.
• Monitor the productivity, performance, and engagement of local clinical transformation team members, regardless of reporting relationships, to achieve SQPE goals.
• Present quality performance, improvement initiatives, and organizational goals to the hospital Executive Team, Governing Body, and Medical Executive Committee.
• Serve as Administrator on call as needed to provi