Safety Quality and Patient Experience Specialist I

ccf; United States; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Cleveland Clinic Hillcrest Hospital is a Magnet Hospital recognized by the American Nurses Credentialing Center. Join a dedicated team of caregivers and build a rewarding career focused on quality, safety and the patient experience.

As a Safety, Quality and Patient Experience (SQPE) Specialist I, you will direct safety, quality and patient experience activities, coordinate improvement initiatives, and partner with clinical leadership to set objectives and ensure regulatory readiness.

Qualifications

• Bachelor's degree in nursing or related field
• Five years of related SQPE and performance improvement experience
• One year of related experience with Safety, Quality, Patient Experience, Accreditation

Responsabilités

• Direct safety, quality, and patient experience work within assigned scope.
• Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model.
• Partner with clinical leadership to set objectives and key results.
• Model Cleveland Clinic Core Values and behavioral standards.
• Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.
• Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies.

Description du poste

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Safety Quality and Patient Experience Specialist I

Location

Mayfield Hts

Facility

Hillcrest Hospital

Department

Quality Patient Safety Admin-Clinical and Operational Improvement

Job Code

T97901

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Job Details Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.

As a Safety, Quality, and Patient Experience (SQPE) Specialist I, you will direct safety, quality and patient experience activities within your scope. You will coordinate improvement initiatives using the Cleveland Clinic Improvement Model and partner with clinical leadership to set objectives and key results. You will model CC Core Values, collaborate with stakeholders to ensure compliance and strong performance across safety, quality, utilization and patient experience metrics and support implementation of requirements from regulatory and accreditation bodies.

A caregiver in this role works Monday through Friday from 8:00 a.m. - 5:00 p.m.

A caregiver who excels in this role will:

• Direct safety, quality, and patient experience work within assigned scope of responsibility.
• Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model.
• Partner with clinical leadership to set objectives and key results.
• Model Cleveland Clinic Core Values and behavioral standards.
• Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.
• Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies.
• Manage performance improvement regarding SQPE with all departments providing patient care.
• Act as an accountable partner for all clinical areas within their areas of responsibility
• Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.
• Act as the primary resource for staff to facilitate overall operations of programs.
• Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.
• Analyze performance data and participate in improvement strategy development.
• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.
• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
• Develop and assure processes to monitor performance and identify where intervention is needed.
• Incorporate regulatory and accreditation standards into improvement activities around SQPE.
• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.
• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.
• Facilitate dashboard reviews, data analysis and decision-making from data.
• Identify and address root causes to lead to sustainable improvement.
• Manage stakeholder relationships, project risks and project changes.
• Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools.
• Coach smaller improvement teams to success with their quality improvement projects at the local level.
• Report on medical errors and near misses, as well as corrective actions taken.
• Oversee the management and use of medical error information.
• Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's degree in nursing, Healthcare Administration, Business, Engineering, or related field
• OR five years of related experience with SQPE and performance improvement programs or related healthcare experience
• One year of related experience with Safety, Quality, Patient Experience, Acc