Director of Patient Experience & Family Engagement

Aviata Health Group; Tallahassee (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Online learning access 24/7

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Aviata Health Group in Tallahassee, FL is seeking a Director of Patient Experience (DPE) to enhance resident and family experiences within the center. This role partners with interdisciplinary teams to foster a hospitality-driven culture and support a positive, engaging environment for residents, families, and staff.

The DPE will conduct daily rounds, identify and escalate concerns, support admissions, promote exceptional service, monitor experience metrics, and contribute to QAPI initiatives to

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience in healthcare, hospitality, or patient relations.
• Strong communication and problem-solving skills.
• Knowledge of patient rights and regulatory standards.

Responsibilities

• Conduct daily rounds to engage with residents and assess satisfaction.
• Identify and escalate concerns with timely follow-up.
• Support new admissions and ensure room readiness.
• Promote customer service and encourage positive online reviews and family engagement.
• Monitor patient experience metrics and participate in QAPI initiatives.
• Support facility operations during surveys and maintain a welcoming environment.

Skills

Communication

Relationship-building

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

Aviata Health Group in Tallahassee, FL is seeking a Director of Patient Experience (DPE) to enhance resident and family experiences within the center. This role partners with interdisciplinary teams to foster a hospitality-driven culture and support a positive, engaging environment for residents, families, and staff.

The DPE will conduct daily rounds, identify and escalate concerns, support admissions, promote exceptional service, monitor experience metrics, and contribute to QAPI initiatives to