Director of Patient Care Services

W3Global; Los Angeles (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional growth opportunities

On-site work environment

Job summary

W3Global is seeking an experienced Director of Patient Care Services (DPCS) to oversee hospice clinical operations and drive clinical excellence. The role includes leading RNs, LVNs/LPNs, CNAs, and the interdisciplinary team, ensuring patient-centered care, regulatory compliance, and efficient operations.

The DPCS will manage staffing, performance, and quality initiatives, collaborate with the Medical Director on care planning, and lead QAPI and survey readiness efforts in a dynamic, on-site

Qualifications

• Leadership and supervision of hospice clinical staff
• Strong knowledge of hospice regulations and Medicare Conditions of Participation
• Ability to oversee staffing, scheduling, and patient care services
• Experience leading interdisciplinary teams and IDG processes
• Ability to manage multiple priorities in a fast-paced clinical environment

Responsibilities

• Provide leadership and supervision to hospice clinical staff.
• Ensure patient-centered care per individualized plans of care.
• Maintain compliance with regulatory and accreditation standards.
• Oversee staffing, scheduling, and patient acuity models.
• Lead IDG process and collaborate with Medical Director on care planning.
• Monitor documentation and chart compliance.
• Lead onboarding, orientation, and staff development.
• Participate in QAPI initiatives and clinical audits.
• Ensure survey readiness and lead activities during surveys.
• Mentor designees for clinical leadership coverage.

Skills

Leadership

Communication

Organizational skills

Interdisciplinary teamwork

Regulatory knowledge

Education

Bachelor's degree in Nursing or related healthcare field

Tools

EMR systems

Job description

Job Summary

We are seeking an experienced Director of Patient Care Services (DPCS) to lead hospice clinical operations and ensure high-quality, compassionate, patient-centered care. This individual will oversee clinical staff, maintain regulatory compliance, manage staffing and patient care services, and drive clinical excellence, quality outcomes, and operational efficiency.

Job Type: Full-Time

Work Arrangement: On-Site

Key Responsibilities

• Provide leadership, supervision, and support to hospice clinical staff, including RNs, LVNs/LPNs, CNAs, and interdisciplinary team members.
• Ensure patient-centered care is delivered in accordance with individualized plans of care.
• Maintain compliance with Medicare Hospice Conditions of Participation, state regulations, accreditation standards, and agency policies.
• Oversee clinical staffing, scheduling, caseload management, and patient acuity models.
• Lead the Interdisciplinary Group (IDG) process and collaborate with the Medical Director on patient care planning and clinical decision-making.
• Monitor clinical documentation, medical records, and chart compliance.
• Lead clinical onboarding, orientation, competency assessments, continuing education, and staff development.
• Participate in Quality Assurance and Performance Improvement (QAPI) initiatives, clinical audits, quality reviews, and adverse event investigations.
• Ensure survey readiness and lead clinical activities during state, federal, and accreditation surveys.
• Develop and mentor a qualified designee to provide clinical leadership coverage when needed.
• Promote a culture of compassion, accountability, collaboration, and continuous improvement.

Required Qualifications

• Current, unrestricted Registered Nurse (RN) license.
• Meet one of the following qualification pathways:
• Bachelor's degree in Nursing or a related healthcare field, with at least 2 years of supervisory or management experience in hospice or home health within the last 5 years; OR
• At least 4 years of supervisory or management experience in hospice or home health within the last 5 years.
• Strong knowledge of hospice regulations, Medicare Conditions of Participation, and state licensing requirements.
• Demonstrated experience leading interdisciplinary clinical teams.
• Excellent leadership, communication, coaching, and organizational skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• No disciplinary action against a professional license within the past 7 years.
• Ability to successfully complete OIG screening, background checks, and required health screenings.

Preferred Qualifications

• Previous experience as a Director of Patient Care Services, Hospice Clinical Director, or in a similar hospice leadership role.
• CHPN certification or another hospice-related professional certification.
• Experience leading QAPI initiatives, survey preparation, and regulatory compliance programs.
• Familiarity with hospice electronic medical record (EMR) systems and clinical operations.

Benefits and Opportunities

• Opportunity to lead a dedicated hospice clinical team.
• Mission-driven environment focused on patient dignity, comfort, and quality of life.
• Collaborative and supportive leadership team.
• Meaningful impact on patients, families, and caregivers.
• Comprehensive benefits program.
• Professional growth and leadership development opportunities.