Director of Patient Care Services

Anchor Health; San Mateo (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off (PTO)

Job summary

Anchor Health seeks a Director of Patient Care Services to lead hospice clinical operations, ensuring high-quality, compassionate end-of-life care and oversight of the interdisciplinary team. The role requires an RN with hospice or palliative care experience, California license, and at least two years in a leadership position; BSN or MSN preferred.

Responsibilities include regulatory compliance, care coordination, quality improvement, budget oversight, and collaboration with social services and

Qualifications

• RN with hospice or palliative care experience.
• Leadership experience in care settings preferred.
• California RN license required.

Responsibilities

• Oversee delivery of hospice services in compliance with regulations.
• Recruit, train, mentor, and supervise clinical staff (RNs, LVNs, social workers, home health aides).
• Coordinate and execute personalized patient care plans with the interdisciplinary team.
• Ensure regulatory compliance and manage documentation/audits.
• Lead quality improvement initiatives and monitor outcomes.
• Oversee clinical budgets and resource utilization.
• Support families with clear communication and emotional support.
• Collaborate with social services, spiritual care, and administrative teams.
• Develop protocols for after-hours patient needs.

Skills

Leadership

Staff development

Regulatory knowledge

Communication

Collaboration

Education

BSN/MSN or related advanced degree

Job description

Job Title: Director of Patient Care Services (Hospice)

About the Role

A well-established and compassionate hospice care provider is seeking a dedicated Director of Patient Care Services (DPCS) to lead our clinical operations. This leadership position is ideal for a Registered Nurse with a strong background in hospice or palliative care and a passion for ensuring patients receive exceptional, empathetic end-of-life care.

As the DPCS, you will oversee the coordination and quality of care provided by our interdisciplinary team, manage clinical staff, ensure compliance with regulatory standards, and drive quality improvement initiatives. This role plays a critical part in supporting not only our patients and their families, but also our devoted clinical team.

Key Responsibilities

• Clinical Leadership: Oversee delivery of hospice services in compliance with federal/state regulations and internal standards.
• Team Management: Recruit, train, mentor, and supervise clinical staff including RNs, LVNs, social workers, and home health aides.
• Care Coordination: Ensure development and execution of personalized patient care plans in collaboration with the interdisciplinary team.
• Regulatory Compliance: Maintain compliance with Medicare/Medicaid guidelines and accreditation standards; manage documentation and audits.
• Quality Improvement: Lead initiatives that enhance patient outcomes and overall service quality.
• Budget Oversight: Manage clinical budgets and monitor resource utilization.
• Family Support: Serve as a liaison to patients’ families, providing clear communication and emotional support.
• Cross-Department Collaboration: Work closely with social services, spiritual care, and administrative departments to provide comprehensive care.
• After-Hours Readiness: Develop and enforce protocols for emergency and after-hours patient needs.

Qualifications

• Education: BSN, MSN or related advanced degree preferred.
• Licensure: Active RN license in CALIFORNIA required.
• Experience: Hospice or palliative care, with at least 2 years in a leadership role.
• Skills:
• Strong leadership and staff development capabilities
• Deep understanding of hospice regulations and standards
• Effective communicator with patients, families, and staff
• Collaborative mindset and critical thinking abilities

Physical & Travel Requirements

• Ability to visit patients in homes, nursing facilities, and hospitals as needed.
• Comfortable working in varied care environments.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)

Schedule

• Monday to Friday
• Occasional weekends or after-hours as needed

Job Type: Full-time

Pay: Competitive salary based on experience

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Geriatrics

Schedule:

• Monday to Friday

Work Location: In person