Director of Front Desk & Patient-Access Operations

Universal Health Services; Washington (District of Columbia); Presencial; USD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Generous paid time off

Medical, dental, vision, and Rx plans

401(k) with company match and stock"

SoFi student loan refinancing program

Educational assistance and development

Career advancement opportunities

Descripción de la vacante

Universal Health Services is seeking a Director of Front Desk Operations for Capital Medical Group (IPM), a UHS subsidiary. Located at -2150 Pennsylvania Ave NW, Washington, DC, this onsite role leads patient access and front-desk across 25 entry points and oversees two Senior Managers of Patient Access.

The position requires strategic oversight, strong leadership, and expertise in EPIC, with a focus on standardized, patient-centered processes that improve access and financial performance.

Formación

• Bachelor’s degree in healthcare administration, business administration, management, or a related field.
• Seven years of progressively responsible experience in patient access, front-desk operations, ambulatory management, or healthcare operations.
• Five years of leadership experience managing managers or multiple teams/locations.
• Experience standardizing operations across a multi-site healthcare environment.
• Strong knowledge of patient registration, scheduling, referrals, and revenue-cycle processes.
• Experience using an electronic health record and practice-management system (EPIC).
• Ability to analyze performance data and implement improvements.

Responsabilidades

• Provide strategic direction and operational oversight for front-desk and patient-access across 25 entry points.
• Lead, coach, and evaluate two Senior Managers of Patient Access with clear goals.
• Develop a consistent operating model respecting specialty needs.
• Translate priorities into measurable front-desk objectives.
• Promote accountability, collaboration, professionalism, and continuous improvement.
• Serve as primary leadership resource for escalated front-desk matters.
• Review staffing requests based on patient volume and priorities.
• Develop succession plans and leadership development opportunities.
• Ensure performance issues are addressed per organizational policies.

Conocimientos

Front desk operations

Patient access

Leadership

EPIC experience

Healthcare administration

Educación

Bachelor’s degree in healthcare administration

Master’s degree preferred

Herramientas

EPIC

Descripción del empleo

Universal Health Services is seeking a Director of Front Desk Operations for Capital Medical Group (IPM), a UHS subsidiary. Located at -2150 Pennsylvania Ave NW, Washington, DC, this onsite role leads patient access and front-desk across 25 entry points and oversees two Senior Managers of Patient Access.

The position requires strategic oversight, strong leadership, and expertise in EPIC, with a focus on standardized, patient-centered processes that improve access and financial performance.