Director of Patient Access & Front Desk Operations

Capital Medical Group; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation and generous

Paid time off

Medical, dental, vision, and Rx plans

401(k) with company match

SoFi student loan refinancing

Educational assistance and development

Career advancement across UHS and 300+

Job summary

Capital Medical Group, part of Independence Physician Management (IPM) and a UHS subsidiary, is seeking a Director of Front Desk Operations in Washington, DC. The role leads patient access and front-desk services across 25 entry points, shaping procedures and performance standards to improve patient experience and financial outcomes.

The position requires strategic leadership, cross‑functional collaboration, and expertise in EPIC and revenue-cycle processes, with a focus on accountability and

Qualifications

• Bachelor’s degree in healthcare administration, business administration, management, or a related field.
• Seven years of progressively responsible experience in patient access, clinical front-desk operations, ambulatory practice management, revenue cycle, or healthcare operations.
• At least five years of leadership experience, including managing managers or leaders responsible for multiple teams or locations.
• Demonstrated experience standardizing operations across a complex, multi-site healthcare environment.
• Strong knowledge of patient registration, insurance eligibility, scheduling, referrals, authorizations, cash at the time of service collections, and front-end revenue‑cycle processes.
• Experience using an electronic health record and practice‑management system (EPIC).
• Demonstrated ability to analyze performance data and develop measurable improvement plans.
• Strong written, verbal, interpersonal, presentation, and conflict‑resolution skills.

Responsibilities

• Provide strategic direction and operational oversight for front-desk and patient‑access services across 25 medical entry points.
• Lead, coach, and evaluate two Senior Managers of Patient Access, establishing clear responsibilities, goals, and performance expectations.
• Develop a consistent operating model while recognizing the unique clinical and operational requirements of individual specialty practices.
• Translate organizational priorities into measurable patient‑access and front-desk objectives.
• Promote a culture of accountability, collaboration, professionalism, and continuous improvement.
• Serve as the primary leadership resource for complex or escalated front-desk operational matters.
• Review staffing requests and make recommendations based on patient volume, workload, service expectations, and organizational priorities.
• Develop succession plans and leadership‑development opportunities for managers, supervisors, and team leads.
• Ensure employee performance issues are addressed consistently, promptly, and in accordance with organizational policies

Skills

Leadership

Patient access

Operations management

Process improvement

EPIC experience

Education

Bachelor’s degree in healthcare administration

Master’s degree in healthcare administration

Tools

EPIC EHR

Practice management system

Job description

Capital Medical Group, part of Independence Physician Management (IPM) and a UHS subsidiary, is seeking a Director of Front Desk Operations in Washington, DC. The role leads patient access and front-desk services across 25 entry points, shaping procedures and performance standards to improve patient experience and financial outcomes.

The position requires strategic leadership, cross‑functional collaboration, and expertise in EPIC and revenue-cycle processes, with a focus on accountability and