Director of Outpatient Services

Delta Specialty Hospital; Memphis (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA and FSA options

Company-paid Life & AD&D insurance

Disability benefits

401(k) with company match

EAP and Employee Discount Program

Paid Holidays

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

Delta Specialty Hospital in Memphis, TN seeks a Director of Outpatient Services to lead PHP and IOP operations, ensuring clinical quality and financial performance. The role focuses on driving growth, patient experience, and care continuity from inpatient to outpatient settings.

Strong leadership, compliance, and strategic planning are essential. The successful candidate will oversee day-to-day operations, supervise staff, and collaborate with leadership to expand outpatient services while

Qualifications

• Proven leadership and team-building experience in behavioral health.
• Strong clinical and program leadership skills.
• Experience aligning operations with regulatory and accreditation standards.

Responsibilities

• Oversee PHP & IOP operations and clinical programs.
• Drive key KPI targets: volume, revenue, patient satisfaction, and quality.
• Monitor and adjust operations to ensure continuous improvement.
• Lead business development and outreach to increase direct admissions.
• Ensure compliance with Joint Commission, CMS, and state laws.

Skills

Leadership

Strategic planning

Team supervision

Operational management

Education

Master’s or Doctorate-level Licensed Clinician (LCSW/LMHC/LMFT/PsyD/PhD)

Job description

Overview

Delta Specialty Hospital is seeking a Director of Outpatient Services to join our team!

At Delta Specialty Hospital, we are proud to have served the Memphis community for 50 years. As a leading provider of behavioral healthcare, we’ve helped countless individuals learn to manage mental health symptoms while simultaneously caring for additional medical concerns in the most effective and progressive ways possible.

Delta Specialty Hospital offers an extensive array of benefits to our valued team members. Current offerings encompass:

• Medical, Dental, and Vision Insurance coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid Basic Life & AD&D insurance
• Disability benefits
• 401(k) Retirement Plan with a company match
• Employee Assistance Program (EAP) and Employee Discount Program
• Paid Holidays for work-life balance
• Paid Time Off (PTO)
• Tuition Reimbursement opportunities for career advancement

PURPOSE STATEMENT:

The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Responsibilities

Clinical & Operational Leadership

• Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
• Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
• Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement.
• Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
• Actively support business development and outreach activities to enhance brand awareness and drive direct admissions.
• Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs. Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population.
• Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development.

Team Development & Supervision

• Hire, onboard, and retain a high-performing team
• Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students.

Compliance & Quality Assurance

• Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws).
• Develop and assist with the development and implementation of policies and procedures.
• Ensure accurate and timely documentation of patient records and services delivered.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Required to be a Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD.
• Minimum of 4 years in behavioral healthcare, including 2+ years of operations and managerial experience.
• Experience with PHP and IOP levels of care strongly preferred. Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PhD (Clinical, Counseling or Educational Psychology), or PsyD

SUPERVISORY REQUIREMENTS: Supervises a team of employees

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.