Manager on Duty

Loews Hotels & Co; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Team member hotel rates

Job summary

Loews Miami Beach Hotel in South Beach seeks a confident, service-driven Manager on Duty to lead the guest services team on shift and uphold Loews Hotels’ standard of excellence.

You will oversee operations, staff scheduling, and guest issue resolution while coordinating VIP services and ensuring safety and guest satisfaction across all touchpoints.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum of two (2) years guest service experience in hotel hospitality.
• Minimum one-year (1) guest service leadership role required.
• Experience with Opera Property Management System preferred.
• Budgeting, forecasting and financial analysis knowledge preferred.
• Ability to stand and walk for long periods of time.

Responsibilities

• Manage hotel operations as the senior leader during assigned shifts.
• Lead and support guest services teams to deliver exceptional experiences.
• Oversee payroll functions for assigned team members and approvals.
• Monitor and resolve guest issues promptly to improve satisfaction.
• Coordinate VIP services and manage special requests.

Skills

Guest service leadership

Guest service experience

Opera System

Budgeting & forecasting

Stand/walk long hours

Education

Bachelor’s Degree or relevant work experience

Tools

Opera System

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position

What We’re Looking For

A confident and service-driven Manager on Duty who will lead the guest services team with poise and professionalism. As the senior leader during your shift, you’ll ensure every guest interaction reflects Loews Hotels’ commitment to excellence. From managing operations to resolving challenges in real time, you’ll be the go‑to resource for creating seamless experiences that leave lasting impressions.

Who You Are

• Natural Leader: You inspire and motivate teams, fostering collaboration and positivity in every interaction
• Guest Experience Champion: You anticipate needs and deliver personalized service that exceeds expectations
• Clear Communicator: You engage with guests and team members with confidence, clarity, and professionalism
• Decisive Problem Solver: You thrive under pressure, making sound decisions quickly and effectively
• Organized Multitasker: You manage competing priorities with precision and efficiency in a fast‑paced environment
• Veterans and military spouses are encouraged to apply

What You’ll Do

• Manage hotel operations as the senior leader during assigned shifts, ensuring smooth and efficient service delivery
• Lead and support guest services teams to deliver exceptional experiences aligned with Loews Hotels’ standards
• Oversee payroll functions for assigned team members, including scheduling, timecard edits, and time-off approvals
• Monitor, communicate, and resolve guest issues promptly, developing strategies to enhance satisfaction and loyalty
• Serve as the primary contact for internal and external inquiries during your shift
• Coordinate VIP services, including escorting VIP guests and managing special requests
• Conduct regular rounds of guest areas, including recreational spaces, food and beverage outlets, and event venues
• Collaborate with Security and emergency personnel as needed to ensure guest and team member safety
• Prepare daily operational reports for management, highlighting performance and guest feedback
• Handle emergencies with professionalism, prioritizing safety and security
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include

• Bachelor’s Degree or relevant work experience required
• Minimum of two (2) years guest service experience in hotel hospitality required
• Minimum one-year (1) guest service leadership role required
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand and walk for long periods of time required

Who You’ll Supervise

• Front Desk Team
• Guest Service Team

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.