Director of Operations (Warehouse Distribution) - West

Packaging Exchange; Redlands (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Packaging Exchange, Inc. is seeking a Director of Operations - West to oversee all regional branches, aligning operational performance with company strategy. You will lead Regional Operations Managers and site leaders to drive safety, service, and cost improvements across the West region.

The role requires a hands-on leader capable of coaching managers, managing budgets, and coordinating cross-functional teams to meet regional and national goals. Travel within the territory is expected.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or Operations (Master’s preferred).
• 10+ years of progressive leadership in warehouse distribution or logistics, with multi-site experience.
• Ability to travel throughout assigned territory as needed.
• Strong communication, leadership, and change-management capabilities.

Responsibilities

• Provide leadership and strategic direction for all regional managers and branches within the assigned territory.
• Partner with EVP of Operations to execute national strategies while adapting to regional needs.
• Ensure operational consistency, regulatory compliance, and safety across all branches.
• Oversee regional performance metrics, budgets, and long-term goals for operational improvement.
• Lead initiatives to improve efficiency, inventory management, and logistics capabilities.
• Collaborate with Finance, HR, IT, Sales, Procurement to support goals.
• Develop and mentor Regional Managers, building leadership pipelines.

Skills

Leadership

Regulatory compliance

Budgeting

Strategic planning

Change management

Education

Bachelor’s degree in Business, Supply Chain, or Operations

Master’s degree preferred

Tools

WMS/ERP system

MS Office Suite (Excel, Outlook, Word)

Job description

MUST LIVE WITHIN DRIVING DISTANCE OF LOCATION

On-Site + Travel

About the Role

Packaging Exchange is a national packaging and distribution company operating 25 locations across North America with a team of 400+. The Director of Operations - West - owns operating performance across every branch in an assigned region, leading the Regional Operations Managers and local Managers who run each site day to day. This role drives consistency, safety, and results across the region and reports to the Executive VP of Operations.

We are looking for a hands-on multi-site leader who can hold branches to a common standard, coach the managers who run them, and balance service, cost, and safety across diverse operations. This role offers real room for growth in a family-oriented, fast-paced organization.

• Provide leadership and strategic direction for all regional managers and branches within the assigned territory (East or West).
• Partner with the EVP of Operations to execute national strategies while adapting to the unique needs of the region.
• Ensure operational consistency, regulatory compliance, and safety across all assigned branches.
• Oversee regional performance metrics, budgets, and long-term goals for operational improvement.
• Lead operational initiatives to improve efficiency, inventory management, customer service, and logistics capabilities.
• Collaborate with cross-functional departments (Finance, HR, IT, Sales, Procurement) to support strategic and operational goals.
• Identify and share best practices across locations to support nationwide alignment.
• Oversee capital projects, facility improvements, and technology upgrades within territory.
• Develop and mentor Regional Managers, building strong leadership pipelines and succession plans.
• Act as a key point of contact between senior field leadership and the EVP of Operations
• Promote a culture of accountability, teamwork, and continuous improvement across the region.

Requirements & Qualifications

• Bachelor’s degree in Business, Supply Chain, or Operations (Master’s preferred).
• Minimum 10+ years of progressive leadership in warehouse distribution or logistics, with at least 5 years managing multi-site operations.
• Strong ability to align tactical regional performance with overall company strategy.
• Proven record of managing complex logistics operations across multiple states or territories.
• Expert communication, leadership, and change-management capabilities.
• Skilled in financial analysis, budgeting, and operational planning.
• Ability to travel throughout assigned territory as needed.
• Proficiency with the Microsoft Office suite, including Excel, Outlook, and Word, and with a warehouse management system (WMS) or ERP.

Preferred Qualifications

• Experience managing multi-site operations across multiple states or territories.
• Experience launching, expanding, or integrating new facilities.
• Working knowledge of DOT and FMCSA requirements at sites with driver teams.

Physical Requirements

• Ability to travel regularly throughout the assigned region, including driving and occasional overnight stays.
• Ability to sit and work at a computer for extended periods.
• Ability to regularly lift, push, pull, move, and carry up to 50 pounds
• Ability to perform warehouse duties involving standing, walking, bending, reaching, twisting, squatting, climbing, and repetitive motions throughout the workday.

Vision Requirements:

Ability to safely perform the visual demands of the position, including reading labels, inventory records, and computer screens; identifying hazards; operating equipment safely; and maintaining awareness of the surrounding work environment. Specific vision abilities may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.

Job Type:

Full-Time

Reports To:

Executive VP of Operations

Direct Reports:

Regional Operations Managers, Local Managers across the assigned region

Schedule:

Generally Monday through Friday, with flexibility for occasional weekend or holiday coverage and regional travel; schedule may vary by operational need

Experience:

10+ years progressive operations leadership, including multi-site management

Travel:

Moderate to significant travel within the assigned region for site visits and meetings

Dress Code:

Employees must comply with all Company safety, PPE, and workplace appearance standards.

Packaging Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Packaging Exchange reserves the right to modify the duties, responsibilities, and requirements of this position at any time based on business needs.