Director of Operations, Systems & Quality Standards

Success Academy Charter Schools; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Success Academy Charter Schools seeks a Director of Operations, Systems & Standards to lead CAP operations, ensure high-quality essays and application materials, and translate editorial standards into scalable processes. This role oversees data integrity and reporting, partnering with the AI team to improve workflows and drive evidence-based decisions.

The leader will own program operations across Grades 9-12, develop playbooks, and guide staff with editorial standards, while aligning resources

Qualifications

• Strong writing and editing to evaluate nuanced essays and narratives.
• Ability to translate CAP standards into scalable workflows.
• Experience improving program operations and data reporting.

Responsibilities

• Own CAP operations across the college access lifecycle (Grades 9-12).
• Translate strategy into scalable processes with clear ownership.
• Maintain workflows and dependencies across CAP workstreams.
• Develop playbooks, documentation, and SOPs.
• Ensure systems support calendar and cross-workstream handoffs.
• Lead data integrity, reporting, and performance oversight.

Skills

Writing

Editing

Data integrity

Editorial guidance

Process improvement

Tools

AI tools

Reporting tools

Job description

Success Academy Charter Schools seeks a Director of Operations, Systems & Standards to lead CAP operations, ensure high-quality essays and application materials, and translate editorial standards into scalable processes. This role oversees data integrity and reporting, partnering with the AI team to improve workflows and drive evidence-based decisions.

The leader will own program operations across Grades 9-12, develop playbooks, and guide staff with editorial standards, while aligning resources