Director of Operations, Systems & Standards

Success Academy Charter Schools; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Success Academy Charter Schools seeks a Director of Operations, Systems & Standards to lead CAP operations, ensure high-quality essays and application materials, and translate editorial standards into scalable processes. This role oversees data integrity and reporting, partnering with the AI team to improve workflows and drive evidence-based decisions.

The leader will own program operations across Grades 9-12, develop playbooks, and guide staff with editorial standards, while aligning resources

Qualifications

• Strong writing and editing to evaluate nuanced essays and narratives.
• Ability to translate CAP standards into scalable workflows.
• Experience improving program operations and data reporting.

Responsibilities

• Own CAP operations across the college access lifecycle (Grades 9-12).
• Translate strategy into scalable processes with clear ownership.
• Maintain workflows and dependencies across CAP workstreams.
• Develop playbooks, documentation, and SOPs.
• Ensure systems support calendar and cross-workstream handoffs.
• Lead data integrity, reporting, and performance oversight.

Skills

Writing

Editing

Data integrity

Editorial guidance

Process improvement

Tools

AI tools

Reporting tools

Job description

Director of Operations, Systems & Standards

Success Academy Charter Schools

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

About the Role

The Director of Operations, Systems & Standards (internally known as Leader of CAP Operations, Systems & Standards) is the operational backbone of the College Access & Preparedness team, responsible for owning program operations, systems, quality standards, data, reporting, and process improvement across all high school campuses.

This role is accountable for ensuring that CAP’s infrastructure supports accurate, efficient, and consistent execution at scale. The leader owns CAP’s KPIs and executive reporting, uses data to identify gaps and manage performance, and continuously strengthens systems to drive excellent scholar outcomes as volume and program complexity increase.

While the Leader of CAP Team Management & Operations drives performance through people and day-to-day execution, this role drives outcomes through program design, standards, data, and AI-enabled processes. This leader is CAP’s ultimate arbiter of quality for college application materials. They must be an exceptional writer and editor with the judgment to evaluate highly nuanced essays and narratives, define what excellence looks like, and provide direct editorial guidance to staff. The Leader of CAP Team Management & Operations serves as the first line of quality assurance and holds employees accountable for incorporating feedback.

The role also partners closely with the AI team to translate CAP’s editorial standards into scalable products and workflows and leads the CAP Analyst to ensure strong data integrity, reporting, and operational support.

Key Responsibilities

Ownership of Program, Systems & Operations

• Own CAP’s overall program operations, systems, and operational infrastructure across the full college access lifecycle (Grades 9-12).
• Translate strategy into clear, scalable processes that support accurate, consistent, and reliable execution.
• Maintain clear ownership, workflows, and dependencies across CAP workstreams.
• Develop and refine playbooks, documentation, and standard operating procedures.
• Partner with the CAP Project Manager to ensure systems support the integrated calendar and cross-workstream handoffs.
• Ensure CAP’s operating model evolves to meet increasing scholar volume and program complexity.

Standards, Quality & Consistency

• Serve as the ultimate arbiter of quality across essays, application narratives, activity descriptions, recommendation content, and other nuanced materials.
• Define and codify CAP’s quality standards through clear guidance, exemplars, rubrics, and review protocols.
• Evaluate whether materials demonstrate strong ideas, structure, evidence, voice, intellectual depth, and writing quality.
• Provide direct editorial guidance and feedback to CAP Associates and Financial Aid Managers.
• Conduct final or escalated reviews and resolve questions regarding whether work meets the established standard.
• Identify recurring gaps and determine whether they require clearer guidance, staff development, process changes, or improved tools.
• Advise the Leader of CAP Team Management & Operations on patterns that require training or performance intervention.

Data, Reporting & Performance Management

• Own CAP’s data systems and ensure accuracy, integrity, and visibility across reporting.
• Lead and develop the CAP Analyst to ensure strong data quality and analytical support.